Chapter 14: Case Studies in Quality Management

Case studies to read:

• Assessment of process stability and capability in a manufacturing organization: a case study
• Quality is more than making a good product
• A process capability and cost appraisal for quality control problems: A case study at a candy manufacturer
• Demings 14 points
• Case Study: Using SPC charts to analyze standardized test scores
• Machine Screw Case Study
• Analyzing different machines

References:

Leonard, J. (n.d.). Case study: Using statistical process control charts to analyze standardized test scores. http://www.jimleonardpi.com/default/assets/File/Case%20Study%20-%20Using%20SPC%20to%20Analyze%20Test%20Scores(1).pdf

Murphy, K. (2012). Demings 14 points [Video]. YouTube. https://www.youtube.com/watch?v=gpBUZZnoZTI

Saptari, A., Mohamad, E., & Khoing, L. (2008). A process capability and cost appraisal for quality control problems: A case study at candy manufacturer. ResearchGate. doi: 10.13140/2.1.3412.3527

Takeuchi, H., & Quelch, J. (1983). Quality is more than making a good product. Harvard Business Review. https://hbr.org/1983/07/quality-is-more-than-making-a-good-product