Chapter 14: Case Studies in Quality Management

Case studies to read:


Leonard, J. (n.d.). Case study: Using statistical process control charts to analyze standardized test scores.

Murphy, K. (2012). Demings 14 points [Video]. YouTube.

Saptari, A., Mohamad, E., & Khoing, L. (2008). A process capability and cost appraisal for quality control problems: A case study at candy manufacturer. ResearchGate. doi: 10.13140/2.1.3412.3527

Takeuchi, H., & Quelch, J. (1983). Quality is more than making a good product. Harvard Business Review.


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SPC and Lean Manufacturing by Andrea Bearman and Roberta Gagnon is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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