24 Persuading an Audience to Modify Their Beliefs, Attitudes, or Courses of Action

Chapter Objectives

Students will:

  • Explain the importance of persuasion for civic engagement.
  • Select a specific persuasive goal for a particular issue.
  • Identify a clear means for an audience to enact the persuasive goal.

Have you been asked to give a persuasive speech but are struggling to find a topic? You might initially think about large, seemingly intractable issues like abortion, immigration, and gun violence—and feel reluctant to weigh in. While there are ways to engage such issues, you might find momentum in tackling more local problems in your community.

Ask yourself, What bothers me about my hometown or city or about my college experience? Who is struggling or suffering, and how can I advocate to improve their situation?

Two women play basketball
Image by U.S. Embassy New Zealand via Rawpixel, Public Domain for Editorial Use Only.

When Priyanka asked herself these questions, she thought about her time on the college basketball team. She loved playing and was proud of herself for not dropping out when so many of her friends stopped playing sports. But she wondered why so few women still competed compared to men. Her concern grew when she saw the results of a 2022 poll by Women in Sport in her social media feed. The poll of 4,000 teenage kids found that “43% of teenage girls who once actively engaged with and enjoyed sport were being side-lined in their teenage years and made to feel not good enough, compared with just 24% of boys of the same age.”[1] Priyanka knew then she had a topic for her persuasion speech.

Persuasion is the strategic use of verbal and nonverbal symbols to influence the beliefs, attitudes, or courses of action of an audience. It is the form of communication most closely associated with rhetoric—and the form of communication we most often hear. In this chapter we first explain the importance of persuasion for civic engagement. We then turn to the persuasive process and provide instructions for the first three steps.

The Importance of Persuasion for Civic Engagement

imagePersuasion is a necessary and important aspect of civic engagement for at least three reasons: It helps audiences make decisions, more fully explore ideas, and enact democracy.

First, in many cases, diverse audiences will not arrive at a consensual decision after reviewing the facts, trade-offs, and value dilemmas of a complex and difficult issue. Advocacy is necessary to move audiences toward a position or conclusion. Persuasion can play a critical role in how communities decide a city might best address sanitation challenges, how a jury resolves a legal dispute, or how citizens choose who to vote into office.

Second, advocacy often helps us see the greatest advantages—and disadvantages—of an idea. Listening closely to someone passionately argue for a position can help us appreciate an idea more fully, or it can crystallize our reasons for rejecting it.

Third, as we established in chapter 1, rhetoric (and persuasion as a subset) is necessary for democracy. Rather than “shoot it out,” we “talk it out.” We advocate for what we believe is the public good, and we try to convince fellow community members that our ideas are meritable. Persuasion is, ultimately, how we enact democracy, such as Priyanka’s attempt to convince her audience to improve gender equity in sports.

Persuasion, however, can be negatively perceived as a form of manipulation—a perception that has plagued persuasion, and rhetoric more generally, since at least the classical period. Given the goal of persuasion—attempting to influence others—it is easy to understand why it has been subject to special scrutiny.

 

Box 24.1 Ethical Concerns About Persuasion in the Classical Period

 

Bust of Plato
Bust of Plato by Dudva via Wikimedia Commons, CC BY-SA.

In his Socratic dialogue titled Gorgias, Plato demeaned rhetoric. He characterized it as a mere knack akin to cooking and as a form of flattery without substance. In other words, he warned that rhetoric was a simple ability that could be used unethically to manipulate people.[2]

Bust of Aristotle
Aristotle by Alvaro Marques Hijazo via Wikimedia Commons, Public Domain.

In contrast, Aristotle defined rhetoric more fundamentally as the ability, in each particular case, to see the available means of persuasion.[3] In other words, he taught that rhetoric was about developing the ability to discover or see the elements of persuasion in specific situations. This placed rhetoric in an ethically neutral place. That is, it can be used in an ethical or unethical manner.

Greek teachers along with Romans in the classical period expressed concern over the practice of rhetoric and, consequently, developed ethical expectations for rhetors. These expectations included the following:

  • Plato’s depiction of a true rhetoric in the Socratic dialogue Phaedrus, whereby philosophers lead people toward truth
  • Isocrates’s vision of rhetoric as a civic art that improves the community
  • Cicero’s and Quintilian’s vision of rhetoric as the joining of wisdom and eloquence by the good person speaking well

We contend, however, that ethical persuasion is essential for civic engagement for the reasons we have provided. To help you deliver an ethical persuasive speech, we turn next to steps you should take to develop your presentation.

The Persuasive Process

Taking an idea and developing it into a compelling persuasive appeal can be envisioned as a six-part progression, enumerated in box 24.2. We will provide you with guidance in this chapter on the first three steps. The next chapter will offer you instructions on the last three steps.

Box 24.2 The Persuasive Process

  1. Consider audience analysis and adaptation.
  2. Select a persuasive goal.
  3. Empower your audience to act.
  4. Invent the content of your speech by using heuristics and three modes of proof.
  5. Frame your persuasive efforts by demonstrating the issue as worthy of attention and emphasizing the superiority of your response.
  6. Refute counterarguments.

Audience Analysis and Adaptation

The persuasive process begins with studying your direct audience and tailoring your speech to them and the environment where the speech will occur. In chapter 10, we defined the direct audience as the people who are exposed to and attend to your speech. Review chapters 10 and 11 for help with analyzing and adapting to them. As you take each step in developing your persuasive speech, make choices that consider this audience.

Your direct audience is central to your persuasive presentation. In fact, if you were to deliver the same ideas to two different direct audiences, then you would prepare two different speeches. The more the two groups diverge, the more distinct your speeches would need to be because what is likely persuasive for one audience in a particular environment may not be effective for another group in a different setting.

Persuasive Goal

A speaker must keep their goals clearly in mind when crafting a speech. You might think about achieving multiple goals: to advocate for change, to seek the public good, and to convince your audience to adopt a specific belief, attitude, or action.

Advocate for Change

imageThe goal of persuasion is change. That might seem obvious, but it’s a major contrast from the goal we discussed in chapter 20, which covered informative speaking with a particular emphasis on deliberation. When speaking informatively or deliberatively, you strive to educate your audience fairly and robustly. This chapter focuses on persuasion. Consequently, your goal now is to convince your audience to adopt your desired belief, value, or action. That means you must push your audience to change.

Do not choose a goal your audience is already fulfilling because then persuasion isn’t necessary. For instance, it’s likely that Priyanka’s audience already agrees that girls should be encouraged to play sports. It’s less likely they all agree that colleges should focus on hiring more female coaches as role models in men’s and women’s athletics.

Seek the Public Good

imageEven when focused on the goal of persuasion, you’ll want to keep in mind your overarching goal of improving your community and the public good. A speaker motivated solely by personal gain may say anything to persuade their listeners, and their presentation will seek to directly benefit themselves. Think of a stereotypical used car salesperson who manipulates customers into buying defective cars because the salesperson earns a commission.

In contrast, a speaker motivated by the public good will aim for outcomes that benefit the whole group—not only themselves and their direct audience but also their implied and implicated audiences. In chapter 10, we defined an implied audience as a group that is represented in your message and an implicated audience as those affected by your speech if it is persuasive. You should keep both groups in mind by continually asking for whom or what you are speaking. It is easy to begin with the best of intentions and then get caught up in winning or only advantaging yourself as you develop and deliver your speech. When that happens, you are likely to reinforce the qualities of unproductive discourse discussed in chapter 2.

Specify the Belief, Attitude, or Course of Action You Want the Audience to Adopt

In addition to advancing the public good and striving to persuade, you must identify your more specific persuasive goal. This goal should shape—and be reflected in—your thesis statement. (Look back to chapter 12 for a discussion about thesis statements.) We offer three types of persuasive goals to kickstart your thinking: speeches that attempt to persuade the direct audience to adopt a particular belief, attitude, or course of action.

One type of specific persuasive goal is to target an audience’s belief: their conclusion about, or confidence in, what is or is not true or real. Scholars of public speaking and debate call this a “fact” proposition. The following are examples of thesis statements that target beliefs:

  • Global warming is caused by human activity.
  • Excessive exposure to social media worsens mental health.

Notice how the wording of both examples focuses attention on convincing the audience that a particular belief or conclusion is true or real. Alternatively, you can convince an audience to reject a belief they hold that is not true or real. For instance, you may claim that sugar does not make kids hyperactive.

A second type of specific persuasive goal is to change an audience’s attitude: their feeling or moral judgment about what is good or bad, right or wrong. Scholars refer to this as a “value” proposition. In chapter 21, we defined a value as a principle or quality that human beings are committed to and upon which they base their thinking and decisions regarding important issues. A speaker might propose, for example, the following:

  • Tattoos and piercings are healthy forms of self-expression.
  • Oklahoma’s penalties for carrying or consuming small amounts of marijuana are too harsh.

You can hear the emphasis on a value or attitude with words like “healthy” and “too harsh.”

A third type of specific persuasive goal strives to impact the audience’s course of action: their choice, behavior, or support for specific policies or procedures. Scholars also call this type of claim a “policy” proposition. The following are examples:

  • Public high schools should be required to offer students a financial literacy course.
  • We should use the word “unhoused” instead of “homeless” to describe people without a physical address.

While you don’t have to use “should” to indicate a course of action, that word is an easy way to communicate your emphasis on affecting behavior or policy.

Box 24.3 How to Choose Your Specific Persuasive Goal

Your persuasive goal will—and should—change depending on your audience. To determine which goal to target, ask yourself a set of questions about your direct audience.

  • Beliefs: Does your audience believe the problem exists? Do they draw the same conclusions as you about the facts? If not, then target their beliefs. If so, then consider their values or attitudes about the issue.
  • Attitudes: Is your audience apathetic about the issue, or are they too worried about a nonissue? If so, then target their values or attitudes. If not, then reflect on their current actions or inaction.
  • Courses of action: Is your audience already doing something about the issue? Have they adopted your desired policy or behavior? If not, then convince them to change their course of action. If yes, then it sounds like your audience doesn’t need to be persuaded on this topic since they already share your beliefs, attitudes, and courses of action! Best to alter your topic or focus on a different aspect of it.

Whatever specific goal you choose, work on its wording. Your goal (and thesis statement) must clearly communicate what you are targeting and how you want your audience to change. As you determine your goal, also decide what specific actions the audience should take to empower them to enact that change.

Empower Your Audience: Provide a Means to Act

imageWhenever possible you should empower your direct audience by giving them a means to enact your goal. Your audience should not just accept your thesis; they should act on it. This means offering listeners clear options they can take to reinforce or act on their beliefs, attitudes, or courses of action.

The type of action you advocate depends on your specific persuasive goal. If your objective is to change your audience’s beliefs or attitudes, then you might ask the audience to participate in an activity that will help accomplish that goal. Very often that activity will be educational in nature. Such activities further expose audience members to a supportive point of view without yet requiring them to actively back a change in policy or change their daily behaviors.

Box 24.4 Empowerment in Practice

Let’s return to Priyanka’s persuasive speech. How might she empower her audience to act? To decide, she should consider her specific persuasive goal.

  • Beliefs: If she wants her audience to conclude that women’s sports are as exciting and interesting as men’s, then she might do the following:
    • insist that audience members attend the next women’s basketball game at their college
    • motivate the audience to attend a WNBA game when one or more top athletes will be playing
  • Attitudes: If she wants her audience to value women’s sports equally with men’s, she may do the following:
    • encourage them to watch such documentaries as Women of Troy (about the University of Southern California’s women’s basketball team in the 1980s), The Founders (about female golfers who created the Ladies Professional Golf Association), or Under Pressure: The U.S. Women’s World Cup (about the US women’s soccer team)
    • invite them to attend an upcoming lecture that is relevant to the topic
  • Courses of action: If Priyanka wants her audience to help create gender equity in college sports, she might do the following:
    • ask them to participate in an upcoming rally to pressure the athletic director to hire more women onto athletic staffs
    • volunteer to coach a local girls’ team

If your goal is to influence the audience’s course of action, then ask them to help you enact your policy or plan. Encourage them to adopt the desired behavior, help put the procedure into action, or assist with laying the groundwork to enact the policy.

Box 24.5 Factors to Consider When Empowering Your Audience to Act

Your Specific Persuasive Goal

  • If you target your audience’s beliefs or attitudes, then you might ask the audience to participate in an educational activity that will further expose them to the preferred belief or attitude.
  • If you target your audience’s courses of action, then ask them to help you enact your policy or plan.

What Options Are Available

  • Already existing opportunities: Discover these on campus or in your local town or city and encourage your audience to participate in them.
  • Opportunities you create: Use your imagination and creativity to develop specific ways your audience can make a difference.

Whatever your goal, keep in mind that most actions are of two types: already existing opportunities and opportunities that you create.

First, there are already existing opportunities that you need to discover and then encourage or enable your audience to participate in. For instance, if you are concerned with girls dropping out of sports, not having sufficient role models, or suffering from stigma if they continue to play sports, you can do the following:

  • You might ask the audience to volunteer to mentor local youth.
  • With a little searching, you will likely discover several such mentoring programs already existing at your school and the surrounding area (Boys and Girls Club, tutoring programs, community centers, etc.). You simply need to contact the organization to assess their needs and discuss the details about how to get involved.

Second, there are opportunities that you create. Sometimes you need to use your imagination and creativity to offer your audience a chance to get involved. For example, you might want the audience to increase the budget for your college’s women’s basketball team.

  • You could ask your audience to help organize and execute a donation drive on campus.
  • Or you might invite the audience to join you in a meeting with the athletic director to solicit more funding.

Whenever possible, find or create an opportunity close at hand for the audience—whether that is on campus or in your city or town. Your audience will be more likely to take advantage of the opportunity, and doing so will help them notice ways to directly improve their local community.

Of course, finding or creating local opportunities can seem challenging at first. To help, we recommend you become familiar with the nearby community:

  • Talk to local residents about opportunities.
  • Search for your issue on the local visitors’ bureau web page or government websites. Such searches are likely to identify local organizations and groups devoted to the issue.
  • Watch for announcements of upcoming events in the local news and on campus.
  • When you find a local connection, interview someone associated with it. People regularly involved with the issue are likely to offer great insight and provide ideas about ways citizens can get involved.

Once you have chosen a specific action to advocate, give the audience the detailed information they need to participate. The key is to reduce the burden on your audience and prove they can truly make a difference.

Box 24.6 Empower Your Audience with Detailed Actions

To empower her audience to act, Priyanka decided to convince them to help local kids’ sports teams. However, she used overly vague language when she first drafted this part of her speech.

First Draft: Too Vague

You can encourage girls to stay in sports by helping coach a local kids’ team.

  • Please donate your time.
  • No prior experience is needed.
  • Call the local Boys and Girls Club or YMCA.

The ideas here are a good start, but they lack the details needed to convince her audience to take action. The speaker is relying upon the audience to do the work, which is unlikely.

After getting feedback from her teacher, Priyanka revised her language by providing pertinent information.

Second Draft: Sufficiently Detailed

You can encourage girls to stay in sports by helping coach a kids’ team at our local Boys and Girls Club.

  • This fall the club will organize youth soccer leagues that could use your assistance.
    • Each team needs a head coach and an assistant coach. No experience is required to be an assistant coach.
    • The season goes from September through November. Teams typically practice one evening a week and have a game on Saturdays.
    • Mary Green is responsible for the soccer program and would be happy to speak with you. Their number is (333) 333-3333, or you can email them at ourtownbgc@gmail.com to see how you can help. You can visit the club at 111 Main Avenue.
  • So please visit, call, or email to find out more information about the available opportunities.
  • I plan to volunteer again this fall and can provide a ride if you’d like to go with me.

If you begin the persuasive process by analyzing your audience and then thoughtfully choosing your goal and empowering your audience to act, you will be on your way toward producing a persuasive speech that will compel your audience and aid your community.

Summary

This chapter explained persuasion as the strategic use of verbal and nonverbal symbols to influence the beliefs, attitudes, or courses of action of an audience. We explored its importance for civic engagement and steps to take in the persuasive process.

  • Persuasion is important to civic engagement because it helps audiences make decisions, more fully explore ideas, and enact democracy.
  • There are six steps in the persuasive process, though this chapter spent the most time on the second and third steps. After considering the audience (step one), the second step is the selection of a persuasive goal. That goal should focus on advocacy, strive to promote the public good, and encourage the audience to change a specific belief, attitude, or course of action.
  • The third step in the persuasive process is to empower your audience by providing a particular means to act. Suggested actions may differ based on the speaker’s specific persuasive goal and what existing opportunities exist nearby.

Key Terms

action
belief
persuasion

Review Questions

  1. What are the six steps in the persuasive process, and which three steps did this chapter cover?
  2. What are three types of specific persuasive goals you might pursue in a persuasive speech?
  3. What types of specific actions can speakers encourage their audience to perform?

Discussion Questions

  1. How can we distinguish between personal gain and the public good in relation to persuasion? How might these motivations or goals differ? Overlap?
  2. Which persuasive goal is the easiest to achieve: an audience’s belief, attitude, or course of action? The hardest? Why?
  3. What are the advantages and disadvantages of encouraging your audience to take personal or local actions versus taking action at the broader state, national, or even international scale?

  1. “More Than 1 Million Teenage Girls Fall ‘Out of Love’ with Sport,” Women in Sport, 7 Mar. 2022, https://womeninsport.org/news/more-than-1-million-teenage-girls-fall-out-of-love-with-sport/, accessed 13 May 2024.
  2. Plato, Gorgias, Project Gutenberg ebook of Gorgias, by Plato, 27 Apr. 2022, http://www.gutenberg.org/files/1672/1672-h/1672-h.htm.
  3. Aristotle, Rhetoric, in Aristotle’s Treatise on Rhetoric, trans. Graduate of the University (London: Oxford, 1823), 10.

License

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Public Speaking and Democratic Participation: Speech, Deliberation, and Analysis in the Civic Realm, 2nd ed. by Jennifer Y. Abbott; Todd F. McDorman; David M. Timmerman; and L. Jill Lamberton is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.