{"id":35,"date":"2023-12-19T22:38:38","date_gmt":"2023-12-19T22:38:38","guid":{"rendered":"https:\/\/pressbooks.palni.org\/writingfordigitalmedia\/?post_type=chapter&#038;p=35"},"modified":"2024-02-07T00:24:53","modified_gmt":"2024-02-07T00:24:53","slug":"privileged-spaces","status":"publish","type":"chapter","link":"https:\/\/pressbooks.palni.org\/writingfordigitalmedia\/chapter\/privileged-spaces\/","title":{"raw":"Privileged Spaces","rendered":"Privileged Spaces"},"content":{"raw":"<p class=\"import-pf\">As we continue our critical investigation of digital technologies and practices, it\u2019s important to consider the many ways that social inequalities are perpetuated in digital spaces.<a id=\"_Hlk150937019\"><\/a> In fact, the word \u201ccritical\u201d has a deeper meaning that goes beyond thinking carefully about a topic from different perspectives. It can also be applied more specifically to the examination of power structures within a particular culture and how systems are often used to reinforce the unequal distribution of benefits among different groups of people. In fact, many issues that you might debate with someone are really about power: Who should have the power to make and enforce decisions? Which perspectives, behaviors, and people should be prioritized? Which ones should be subordinated or ignored?<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">This type of critical analysis requires constant self-awareness and self-discipline to identify flawed thinking, uncover \u201cblindspots\u201d and \u201cself-delusions,\u201d and apply different modes of thinking (e.g., scientific, social, economic, moral) in order to reach a conclusion that will inform personal growth and positive action. It also requires repetition, making you examine the same issue over and over again as you encounter it in different contexts. This is perhaps the most challenging\u2014and important\u2014aspect of critical thinking: adopting a growth mindset that remains open to authentic self-analysis and revision, even (and especially) when it\u2019s an issue in which you struggle to engage with opposing perspectives.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">What does critical thinking have to do with social justice? Everything. Your actions are driven by your values and beliefs\u2014your ways of thinking about the world. We all fall into habits of mind based on personal perspectives and social norms, which guide our daily interactions and routines; more often than not, we\u2019re not fully conscious of where our underlying beliefs came from, how they align (or not) with our core values, and what consequences they have on other people. We might overlook or ignore how our actions perpetuate the status quo in big and subtle ways. In contrast, critical thinkers do the difficult work of asking questions, wrestling with contradictions and complications, and silencing the natural feelings of defensiveness and dismissal that emerge when existing assumptions are challenged. The <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId406\" href=\"https:\/\/www.criticalthinking.org\/pages\/defining-critical-thinking\/766\"><span class=\"import-url\">Foundation for Critical Thinking<\/span><\/a><\/span> describes critical thinkers like this:<\/p>\r\n<p class=\"import-bqs\" style=\"margin-left: 18pt; margin-right: 18pt; text-indent: 0pt;\">They work diligently to develop the intellectual virtues of intellectual integrity, intellectual humility, intellectual civility, intellectual empathy, intellectual sense of justice and confidence in reason. They realize that no matter how skilled they are as thinkers, they can always improve their reasoning abilities and they will at times fall prey to mistakes in reasoning, human irrationality, prejudices, biases, distortions, uncritically accepted social rules and taboos, self-interest, and vested interest. They strive to improve the world in whatever ways they can and contribute to a more rational, civilized society.<\/p>\r\n<p class=\"import-pcon\">It\u2019s not about guilt. As we studied in chapter 3, everyone has their own terministic screen that shapes the way that they interpret information. Being a critical thinker means that you examine your perspectives and personal biases and that you try your best to understand other viewpoints and experiences that are vastly different from your own.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">When it comes to digital technology, this means looking beyond the utopian perspective of technology as being always inherently beneficial for everyone. In fact, contrary to what many people believe, digital technology has not leveled the playing field for minority groups. While it is true that the web was originally intended to be a marketplace of ideas where lots of different voices could be heard, the reality is that the internet has reinforced social inequalities based on race, ethnicity, socioeconomic status, education level, age, and so on. Minority groups don\u2019t have equal access to digital technologies, which is particularly true if we consider the different types of access. In his book <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Race, Rhetoric, and Technology: Searching for Higher Ground<\/em><\/span>, Adam Banks identifies five types of access: (1) material access, \u201cequality to the material conditions that drive technology use or nonuse\u201d (41); (2) functional access, having \u201cthe knowledge and skills necessary to use technological tools effectively\u201d (41); (3) experiential access, \u201caccess that makes the tools a relevant part of [the users] lives\u201d (42); (4) critical access, \u201cunderstandings of the benefits and problems of any technology well enough to be able to critique, resist, and avoid them when necessary as well as using them when necessary\u201d (42); and (5) transformative access, \u201cgenuine inclusion in technologies and the networks of power that help determine what they become, but never merely for the sake of inclusion\u201d (45).<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Indeed, minority groups struggle with multiple levels of \u201caccess,\u201d and as our culture becomes more reliant on digital technologies for <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId407\" href=\"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/1369118X.2016.1203454\"><span class=\"import-url\">social<\/span><\/a><\/span> (Helsper and Deursen), <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId408\" href=\"https:\/\/www.hrw.org\/report\/2021\/05\/17\/years-dont-wait-them\/increased-inequalities-childrens-right-education-due-covid\"><span class=\"import-url\">educational<\/span><\/a><\/span> (Human Rights Watch), <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId409\" href=\"https:\/\/tcf.org\/content\/report\/disconnected-digital-divide-harms-workers-can\/?session=1\"><span class=\"import-url\">professional<\/span><\/a><\/span> (Townsend), and <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId410\" href=\"https:\/\/www.forbes.com\/sites\/forbesbusinessdevelopmentcouncil\/2021\/09\/10\/bridging-the-digital-divide-is-key-to-building-financial-inclusion\/?sh=2c4c395b75ae\"><span class=\"import-url\">financial<\/span><\/a><\/span> (Sridhar) activities, the <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId411\" href=\"https:\/\/www.brookings.edu\/blog\/order-from-chaos\/2021\/10\/11\/worsening-global-digital-divide-as-the-us-and-china-continue-zero-sum-competitions\/\"><span class=\"import-url\">digital divide<\/span><\/a><\/span> continues to grow (Li). What\u2019s more, when they are online, minorities continue to experience different forms of <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId412\" href=\"https:\/\/www.sciencedirect.com\/science\/article\/pii\/S0736585321001866?casa_token=hxdRb5GMaLgAAAAA:ZAgKnj5nmeHZ80Zcr4ffYAPLmsoWpXRKWfuY1W1MqN0UFLPeBB7kfFC1KcbX1bNwc8kF4YX1C3Q\"><span class=\"import-url\">discrimination<\/span><\/a><\/span>, such as exclusion, stereotyping, and hate speech intended to belittle and discourage (Nguyen et al.). As you probably know already, hate speech is often more aggressive when done online because people can reach a wider audience; navigate in an echo chamber of other like-minded users who are unlikely to challenge in-group bias; and hide behind keyboards, pseudonyms, and anonymous avatars.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">This chapter takes a critical look at the social inequalities that exist within\u2014and are often made worse because of\u2014digital technologies and online spaces. First, we will define what \u201cprivilege\u201d is and how it functions in different contexts. Then we\u2019ll look at some of the social consequences of inequality and how the status quo is perpetuated in digital spaces, even amid technologies that are intended to promote positive change. Finally, we\u2019ll look at some practical tools you can use to evaluate the digital spaces you visit\/support as well as your own digital messaging so you can act as a positive force in the fight for social justice.<\/p>\r\n\r\n<div class=\"textbox textbox--learning-objectives\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\">Learning Objectives<\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n<ul>\r\n \t<li class=\"import-bxul\">Understand the different types of \u201caccess\u201d that relate to digital technologies.<\/li>\r\n \t<li class=\"import-bxul\">Consider the numerous advantages that come with access as well as the ongoing disadvantages for people who don\u2019t have access.<\/li>\r\n \t<li class=\"import-bxul\">Have a clear understanding of what \u201cprivilege\u201d means and the tangible effects that it can have for those with and without privilege.<\/li>\r\n \t<li class=\"import-bxul\">Understand what the digital divide is and the different factors that relate to a person\u2019s ability to access digital spaces.<\/li>\r\n \t<li class=\"import-bxul\">Learn about the different ways that some groups of people are marginalized in online spaces. Consider the ways that this divide relates to other forms of privilege.<\/li>\r\n \t<li class=\"import-bxul\">Learn critical literacy tools that will enable you to be more aware of and have a positive influence on discriminatory policies and exclusionary messages.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<\/div>\r\n<h1 class=\"import-ah\">Defining Privilege<\/h1>\r\n<p class=\"import-paft\">Unfortunately, the word \u201cprivilege\u201d has <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId413\" href=\"https:\/\/www.theguardian.com\/commentisfree\/2019\/nov\/08\/the-term-privilege-has-been-weaponized-its-time-to-retire-it\"><span class=\"import-url\">become politicized<\/span><\/a><\/span> in recent years (Boyers). Some people automatically shut down or become defensive when they hear the word, perhaps because it is sometimes used to invoke guilt or to obfuscate other significant experiences and qualities that make people unique. The point of discussing it here in this chapter is <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">not<\/em><\/span> to reduce people\u2019s rich human experiences and complex characteristics to a single attribute (e.g., gender, skin color, economic status), and it\u2019s certainly not intended to create feelings of guilt or defensiveness. The purpose is to bring awareness to the fact that most people have varying types of privilege depending on their social location. They experience certain benefits that other groups don\u2019t have access to because of lingering discriminatory practices and consequences. It\u2019s helpful for you to consider how privilege (or lack thereof) in certain circumstances has had an effect on your life and the opportunities that you\u2019ve experienced and to consider the consequences of privilege (or lack thereof) for other people who are different from you.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">First, a quick definition is in order. According to a <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId414\" href=\"https:\/\/guides.rider.edu\/privilege\"><span class=\"import-url\">library guide<\/span><\/a><\/span> at Rider University, privilege can be defined as \u201ccertain social advantages, benefits, or degrees of prestige and respect that an individual has by virtue of belonging to certain social identity groups.\u201d The guide goes on to describe privilege that centers around qualities like race, class, religious affiliation, gender, education level, ability, sexuality, and so on. Everyone has a social location comprised of varying identities. To have privilege means that because of one or more of these attributes, you experience rewards and opportunities that other people don\u2019t. In contrast, in some circumstances, you might experience discrimination or unequal access to rewards and opportunities based on one of these social markers.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Let\u2019s look at a simple example: the world is clearly set up for people of average height. They are \u201cprivileged\u201d because they experience automatic benefits based simply on this one physical characteristic. They can easily reach the pedals in their car. They can see over the person in front of them at a movie theater or concert. They can reach items on a top shelf at the grocery store or in their own closet. Their feet touch the ground when they sit in a normal chair. They can ride any roller coaster of their choosing at an amusement park. Socially, they fit more easily into conversations because they are at a similar eye level with other people. These are all things they take for granted because they are in a privileged position. The world is set up for them, and they don\u2019t have to deal with the disadvantages of being short, which makes it easy to overlook. A short person, on the other hand, deals with the hassles every day of being short, which sometimes means they don\u2019t get the opportunity to ride a particular roller coaster or sit comfortably in normal chairs. In other cases, it means they have to work harder than other people to reach the top shelf or operate a vehicle. They are probably well aware of the disadvantages they face every day.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">A similar example happened just a few years ago at an academic conference in which a panel of speakers was positioned to sit in chairs across a platform in an auditorium. A series of tall steps led up to the platform, and one of the speakers who was walking with a cane had a very difficult time getting up the stairs to the platform. The venue was set up for\u2014it was \u201cprivileging\u201d\u2014people who were able-bodied and could easily climb a couple of stairs. No doubt, the people who organized and set up the venue with the platform were also able-bodied. They in no way <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">intended<\/em><\/span> for this woman to feel excluded or inconvenienced in any way. They simply didn\u2019t think about the problems that she would encounter because they didn\u2019t encounter those problems themselves.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">You can probably see where this is going. These are both poignant examples of privilege that give some groups of people\u2014tall or able-bodied people\u2014an advantage over others. Of course, short people can still drive a car just fine with a few accommodations, and once they are able to reach the ingredients they need off the top shelf in the grocery, maybe with the help of a clerk or a step stool, their short stature doesn\u2019t have anything to do with the quality of the meal they might make when they get home. Similarly, the woman at the conference delivered an excellent presentation based on her expertise and years of study. However, in both cases, the short person or the disabled person had to work harder to overcome obstacles in order to participate in the same activities as other people. This is what privilege is, and it can be applied to lots of different circumstances: the poor family who can\u2019t afford childcare for their children, the female employee who is always asked to make food for social events, the Black shopper who gets followed by store security.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">This connects to digital technologies in profound ways. All digital technologies are designed by people with their own biases and blind spots, which in turn influences the way those technologies are designed and the experience that different users have. In the first chapter, we touched briefly on the idea of biased algorithms that serve dominant groups and further marginalize certain populations (Eubanks; Metz). That\u2019s often because the technology is created by people in dominant groups, those who have multiple layers of privilege and aren\u2019t accustomed to examining the world through a different lens. Take, for instance, the experience of <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId415\" href=\"https:\/\/www.fordfoundation.org\/news-and-stories\/stories\/fighting-the-coded-gaze\/\"><span class=\"import-url\">Joy Buolamwini<\/span><\/a><\/span>, who started an organization called the Algorithmic Justice League after realizing that the software she was using to develop a new \u201cfacial analysis technology\u201d was racist. It would only work if she put on a white mask; it wouldn\u2019t recognize her black face. She coined the term \u201ccoded gaze\u201d to refer to \u201cthe priorities, preferences, and prejudices of those who have the power to shape technology\u2014which is quite a narrow group of people\u201d (Buolamwini). In other words, many technologies are designed in ways that further marginalize certain groups and reinforce the status quo.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">To truly understand privilege and its consequences, it\u2019s important to consider a few additional concepts:<\/p>\r\n\r\n<ul>\r\n \t<li class=\"import-blf\"><strong>Having privilege doesn\u2019t mean that someone hasn\u2019t worked hard for the things they\u2019ve received<\/strong>. As Allan Johnson explains in his book <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Privilege, Power, and Difference<\/em><\/span>, \u201cThe existence of privilege doesn\u2019t mean I <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">didn\u2019t<\/em><\/span> do a good job or that I don\u2019t deserve credit for it. What it does mean is that I\u2019m <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">also<\/em><\/span> getting something that other people are denied, people who are like me in every respect except for the social categories they belong to\u201d (21\u201322).<\/li>\r\n \t<li class=\"import-bl\"><strong>Your social location doesn\u2019t really say anything about you as a person<\/strong>. The color of a person\u2019s skin, their gender, their economic status, and their education are all qualities that people have, but they don\u2019t say anything deeper about a person\u2019s personality, their values and beliefs, their hopes and dreams for the future, and so on.<\/li>\r\n \t<li class=\"import-bl\"><strong>Privilege is also not the same as difference, though the two things are related<\/strong>. Again, Johnson helps shed light on the fact that difference, in and of itself, is not a bad thing. People are not naturally afraid of or repelled by difference: \u201cThe trouble is produced by a world organized in ways that encourage people to <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">use<\/em><\/span> difference to include or exclude, reward or punish, credit or discredit, elevate or oppress, value or devalue, leave alone or harass\u201d (16). He goes on to explain how even the categories of difference are socially constructed as a way of creating labels and that these labels are used to \u201creduce people to a single dimension of who they are\u201d for the sake of creating an \u201cother.\u201d<\/li>\r\n \t<li class=\"import-bl\"><strong>The benefits of privilege are <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId416\" href=\"https:\/\/www.edweek.org\/teaching-learning\/opinion-the-reparations-i-owe-an-exponential-growth-model-of-privilege\/2016\/07\"><span class=\"import-url\">exponential<\/span><\/a><\/span> (McCrann)<\/strong>. Privilege means having advantages and resources on a daily basis to further your education, to obtain and maintain a career, to access job promotions, to develop a social support system, to take care of your own mental and physical health, and to pursue your interests and life goals. These things have a cumulative effect that puts someone in a greater position to reap more benefits. Something as simple as having the money for a tutor in middle school and high school would help a student learn study skills as well as important concepts that would elevate their GPA and test scores, help them get into more prestigious universities (perhaps with a scholarship), be successful in the academic program of their choosing, and be more likely to get a high-paying job in their given field, which leads to more financial benefits related to credit scores, material possessions, health care, retirement benefits, and so on. Yes, this is a simplified example. The ability to pay a tutor might not be the sole reason for all of this success, but it would be a condition of privilege that would correspond with other advantages, such as parents who are well-educated, a comfortable home that is conducive to personal learning and growth, networking and internship opportunities, or the money to pay for a prestigious college once accepted. It\u2019s a complex network of advantages that facilitates continuing success. And for people who <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">don\u2019t<\/em><\/span> have particular types of privilege, their educational, social, and financial losses are also exponential.<\/li>\r\n \t<li class=\"import-bll\"><strong>Privilege is easy to ignore or explain away if you have it<\/strong>. As demonstrated in the examples above, someone who is benefiting from some sort of privilege isn\u2019t likely to realize it. They aren\u2019t actively or intentionally oppressing anyone; they are simply living their lives in systems that are created to put them at the center, which makes it difficult to recognize the disadvantages other people face. If you aren\u2019t convinced, this <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId417\" href=\"https:\/\/www.buzzfeed.com\/morgansloss1\/things-people-dont-realize-are-privileges-reddit\"><span class=\"import-url\">Buzzfeed article<\/span><\/a><\/span> has a long list of privileges that most people in first-world countries take for granted without giving a second thought to the significant personal benefits they provide or the reality that so many people around the world don\u2019t share these same benefits (Sloss).<\/li>\r\n<\/ul>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">The challenge, of course, is to recognize your own privilege in different ways. The simple fact that you have the ability and the time to sit and read this text\u2014perhaps for a college class\u2014signifies that you have the privilege of furthering your education, of taking the time to nurture your own personal and professional interests, of working toward a degree that will greatly enhance your chances of obtaining a rewarding career and reaping the financial benefits. In these and probably other areas as well, you\u2019ve had some advantages that other people haven\u2019t because of previous and continuing privileges. That doesn\u2019t mean that you shouldn\u2019t work hard or take advantage of opportunities as they arise. It also doesn\u2019t mean that you should feel guilty for your success. What it does mean is that you should pay attention to the way society is organized to benefit certain people, recognize your own privileged circumstances, and do what you can to effect positive change so everyone has equal access to opportunities and personal benefits regardless of differences.<\/p>\r\n\r\n<div class=\"textbox textbox--exercises\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\"><span class=\"import-sbhn\">Activity 5.1<\/span><\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n\r\nReview this <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId418\" href=\"http:\/\/www.scrippscollege.edu\/laspa\/wp-content\/uploads\/sites\/38\/Social-Identity-Wheel.pdf\"><span class=\"import-url\">identity wheel<\/span><\/a><\/span> (Scripps College) or something similar that will help you identify the different aspects of your own social location. Consider the areas in which you have privilege as well as the areas in which you don\u2019t. Can you identify examples of the privileges and\/or disadvantages that you\u2019ve experienced because of these identity markers?\r\n\r\nOnce you are finished, share your list with someone else, preferably someone who is \u201cdifferent\u201d from you in one of the categories. As they share with you, be attentive to and respectful of their perspectives. See if you can identify privileges or disadvantages in their examples that you hadn\u2019t previously recognized or thought about before.\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"textbox textbox--exercises\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\"><span class=\"import-sbhn\">Activity 5.2<\/span><\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n<p class=\"import-sbaft\">Privilege is easy to overlook, which is why this <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId419\" href=\"https:\/\/www.buzzfeed.com\/morgansloss1\/things-people-dont-realize-are-privileges-reddit\"><span class=\"import-url\">Buzzfeed article<\/span><\/a><\/span> by Morgan Sloss is useful. It challenges you to think about privileges that you probably haven\u2019t considered before. Review the list in the article itself as well as the user comments at the bottom. What other types of privilege can you think of that are often overlooked? Come up with as many as you can from your own life.<\/p>\r\n\r\n<\/div>\r\n<\/div>\r\n<h1 class=\"import-ah\">Marginalized Identities in Online Spaces<\/h1>\r\n<p class=\"import-paft\">As noted in the introduction of this chapter, \u201caccess\u201d can mean different things\u2014having access to digital technologies, having access to the digital literacy skills necessary to effectively navigate online spaces, and having social access (acceptance) in various online communities. Marginalized groups lack access in at least one, if not all, of these ways. While many people are privileged enough to have automatic access to digital technologies and the personal, educational, professional, and civic advantages that come with them, others are excluded as an ongoing consequence of their oppression. This is called the <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId420\" href=\"https:\/\/ctu.ieee.org\/solutions-to-the-digital-divide-moving-toward-a-more-equitable-future\/\"><span class=\"import-url\">digital divide<\/span><\/a><\/span>, referring to the growing chasm between groups of people who have access and those who do not (IEEE.org).<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Indeed, the digital divide is getting worse. For one thing, as new technologies emerge and integrate into our everyday lives, the list of technologies and applications that marginalized groups can\u2019t access grows. For another thing, access to these technologies is increasingly a way of life for those who have it. This has been particularly true following the <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId421\" href=\"https:\/\/www.uwb.edu\/news\/july-2021\/pandemic-reveals-digital-divide\"><span class=\"import-url\">COVID-19 pandemic<\/span><\/a><\/span>, in which everything\u2014education, professional activities, health care access, and so on\u2014shifted to online spaces and created a large disadvantage for people without internet access (University of Washington Bothell). <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId422\" href=\"https:\/\/academic.oup.com\/gerontologist\/article\/59\/1\/e1\/4994703\"><span class=\"import-url\">Lan Fang et al.<\/span><\/a><\/span> discuss those disadvantages:<\/p>\r\n<p class=\"import-bqs\" style=\"margin-left: 18pt; margin-right: 18pt; text-indent: 0pt;\">Information and communication technologies (ICTs), products that enable information storage, retrieval, manipulation, transmission, or reception in digital form, can improve access to goods and services; generate and maintain a safe and secure independent living environment; facilitate self-management of age-related challenges; and enable social connectivity and participation.\u2026The inaccessibility of ICTs has resulted in significant inequities in respect to who can access, use, and benefit from these interventions.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">There are interrelated factors that contribute to the digital divide. While it might be easy to simplify the issue into \u201chaves\u201d and \u201chave-nots,\u201d the problem is more complex, centering around the different types of access. <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId423\" href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC7213963\/\"><span class=\"import-url\">Beaunoyer et al.<\/span><\/a><\/span> identify four \u201cproximal factors\u201d that determine a person\u2019s ability to successfully use digital technologies:<\/p>\r\n\r\n<ol>\r\n \t<li><strong>Technical means<\/strong>\u2014access to quality digital tools, both hardware and software, as well as internet connection<\/li>\r\n \t<li><strong>Autonomy of use<\/strong>\u2014the personal time and space required to freely use the technology<\/li>\r\n \t<li><strong>Social support networks<\/strong>\u2014connection with experienced users who can help a person learn various skills<\/li>\r\n \t<li><strong>Experience<\/strong>\u2014enough time to become familiar with and to reap the benefits from digital technology<\/li>\r\n<\/ol>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Importantly, it\u2019s no coincidence that some people have access to digital technologies and the benefits they provide and some people don\u2019t. Digital inequalities mirror, and thus reinforce, existing social inequalities related to race and ethnicity, which are <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId424\" href=\"https:\/\/www.apa.org\/pi\/ses\/resources\/publications\/minorities\"><span class=\"import-url\">inherently linked<\/span><\/a><\/span> to socioeconomic status and educational attainment (American Psychological Association). <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId425\" href=\"https:\/\/academic.oup.com\/gerontologist\/article\/59\/1\/e1\/4994703\"><span class=\"import-url\">Fang et al.<\/span><\/a><\/span> call it a \u201cpattern of privilege,\u201d in which a person\u2019s social location is a determinant of other intertwined factors. Race, education, and income are connected and tend to create further challenges related to health, manual labor, strict gender roles, and so on, which further decrease the chances of someone gaining access to digital technologies. Though \u201caccess\u201d is determined by a complex matrix of factors, there are several that stand out as particularly salient predictors:<\/p>\r\n\r\n<ul>\r\n \t<li class=\"import-blf\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Age.<\/strong><\/span> Though the gap is getting smaller as more older adults gain access to digital spaces, there is still a significant number of older adults who aren\u2019t online. <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId426\" href=\"https:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/1090198114547815?journalCode=hebc\"><span class=\"import-url\">Hall et al.<\/span><\/a><\/span> found that many older adults do have access to the devices themselves, but they aren\u2019t comfortable using digital technologies. They don\u2019t have a clear understanding of how the technologies work, and they don\u2019t have confidence that they will be able to learn. This is particularly concerning because so much health information\u2014access to health records and communication with providers\u2014occurs online.<\/li>\r\n \t<li class=\"import-bl\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Socioeconomic <\/strong><strong class=\"import-b\">s<\/strong><strong class=\"import-b\">tatus.<\/strong><\/span> Perhaps the most obvious factor is the digital gap between people who have the <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId427\" href=\"https:\/\/www.khanacademy.org\/computing\/computers-and-internet\/xcae6f4a7ff015e7d:the-internet\/xcae6f4a7ff015e7d:the-digital-divide\/a\/the-socioeconomic-digitaldivide\"><span class=\"import-url\">financial means<\/span><\/a><\/span> to buy the latest technologies and internet services and those who don\u2019t (Khan Academy). Some people simply don\u2019t make enough to afford broadband internet or the range of devices that would allow them to be fully integrated into digital spaces. However, this also means that they lack access to resources and opportunities that might improve their financial situation\u2014online degree programs and other educational activities, professional networking, job opportunities that are posted online or that require stable internet access, financial services, and so on. In other words, the divide grows wider as people with lower incomes fall further behind, while people with money are able to leverage digital technologies to acquire more wealth.<\/li>\r\n \t<li class=\"import-bl\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Education <\/strong><strong class=\"import-b\">l<\/strong><strong class=\"import-b\">evel.<\/strong><\/span> People with higher levels of education are more likely to consistently and effectively use digital technologies. This article by the <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId428\" href=\"https:\/\/www.pewresearch.org\/internet\/2016\/03\/22\/lifelong-learning-and-technology\/\"><span class=\"import-url\">Pew Research Organization<\/span><\/a><\/span> demonstrates that people with lower levels of education and less income are less likely to use the internet for personal and professional learning activities. Instead, \u201cthe internet is more on the periphery of their learning activities\u201d (Horrigan). This is one instance where \u201caccess\u201d might take a couple different forms\u2014the money to obtain digital devices as well as the literacy skills to effectively navigate online spaces. Once again, lack of access further widens the divide, as people in this group are <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId429\" href=\"https:\/\/soeonline.american.edu\/blog\/digital-divide-in-education\"><span class=\"import-url\">less likely to effectively participate<\/span><\/a><\/span> in school activities that would enhance their education level (American University). As the American University article explains, students without access to quality digital devices are less likely to perform well in online learning activities and are less likely to persist to higher levels of education.<\/li>\r\n \t<li class=\"import-bl\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Race.<\/strong><\/span> As discussed above, race is closely connected with socioeconomic status and education level. Nonwhite groups, particularly people who are Black or Hispanic, are more likely to experience poverty, which further deprives them of important resources, like educational opportunities and digital technologies, and as we\u2019ve already seen, the negative consequences are further compounded by ongoing disadvantages and missed opportunities. What\u2019s more, when racial minorities do gain access to online spaces, they are more likely to experience discrimination that excludes them and discourages their participation. In other words, they are denied \u201caccess\u201d to social communities. According to <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId430\" href=\"https:\/\/web.archive.org\/web\/20200724033710\/https:\/\/www.apa.org\/science\/about\/psa\/2015\/12\/online-racial-discrimination\"><span class=\"import-url\">Tynes<\/span><\/a><\/span>, online racial discrimination is a significant problem that affects a growing number of adolescents and includes things like \u201cracial epithets and unfair treatment\u201d based on race and ethnicity. It might also include rude or derogatory images, videos, comments, symbols, or graphic representations. Tynes also includes \u201ccloaked sites\u201d in the list of discriminatory practices, created to \u201cspread misinformation about the history and culture of certain racial\/ethnic groups.\u201d<\/li>\r\n \t<li class=\"import-bl\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Gender.<\/strong><\/span> Though there don\u2019t seem to be any indicators that one gender has more access to digital devices or literacy skills than another, women are more likely to experience different <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId431\" href=\"https:\/\/www.coe.int\/en\/web\/commissioner\/-\/no-space-for-violence-against-women-and-girls-in-the-digital-world\"><span class=\"import-url\">forms of abuse online<\/span><\/a><\/span>. This article by the Council of Europe names a few examples: \u201cnon-consensual image or video sharing, intimidation and threats via email or social media platforms, including rape and death threats, online sexual harassment, stalking, including with the use of tracking apps and devices, as well as impersonation, and economic harm via digital means.\u201d The article goes on to explain that women are more likely to be the victim of cyberbullying and sexual exploitation online. What\u2019s more, individuals in the LGBTQ+ community are also more likely to experience online discrimination, exclusion, and harassment.<\/li>\r\n \t<li class=\"import-bll\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Immigration status.<\/strong><\/span> <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId432\" href=\"https:\/\/www.migrationpolicy.org\/article\/digital-divide-hits-us-immigrant-households-during-covid-19\"><span class=\"import-url\">Immigrants<\/span><\/a><\/span> are less likely to have access to digital devices or literacy skills (Cherewka). Like other examples we\u2019ve explored, immigration status is closely linked to other predictors, such as socioeconomic status and education level. Also, immigrants in more rural areas are less likely to have broadband services.<\/li>\r\n<\/ul>\r\n[caption id=\"\" align=\"alignnone\" width=\"621\"]<img src=\"http:\/\/pressbooks.palni.org\/writingfordigitalmedia\/wp-content\/uploads\/sites\/64\/2024\/01\/image16.png\" alt=\"Graphic that identifies the different aspects of power and privilege as well as aspects of identity that are used to marginalize certain groups\" width=\"621\" height=\"621\" \/> <a href=\"https:\/\/www.flickr.com\/photos\/sylviaduckworth\/50500299716\">Wheel of Power\/Privilege<\/a>, by sylviaduckworth, on Flickr <a href=\"https:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/\">(CC BY-NC-ND 2.0)<\/a>[\/caption]\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">These are just a few of the factors that influence a person\u2019s level of access to digital spaces along with the numerous tangible and intangible benefits that access affords. As indicated in the examples, the negative effects of having little or no digital access are cumulative, including fewer educational and employment opportunities, limited <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId434\" href=\"https:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/1461444814562162?casa_token=MZywDAmM2EUAAAAA%3A64zH7G4zYJDsgQbFLciMjvIyf1lNpiV8DGsM2XAQRRHqTcnQ14QNN-Mpm_vhB-tYXylRulMrCuTC5A&amp;journalCode=nmsa\"><span class=\"import-url\">social support<\/span><\/a><\/span> (Courtois and Verdegem), diminished health literacy and access to <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId435\" href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC7213963\"><span class=\"import-url\">health care<\/span><span class=\"import-url\"> resources<\/span><\/a><\/span> (Beaunoyer et al.), and more struggles with <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId436\" href=\"https:\/\/papers.ssrn.com\/sol3\/papers.cfm?abstract_id=3871751\"><span class=\"import-url\">mental health and social well-being<\/span><\/a><\/span> (B\u00fcchi et al.). Beaunoyer et al. explain:<\/p>\r\n<p class=\"import-bqf\" style=\"margin-left: 18pt; margin-right: 18pt; text-indent: 0pt;\">As an emerging form of social exclusion, digital exclusion contributes to worsen material and social deprivation. Being digitally excluded has consequences on health determinants such as education, work, and social networks, which impacts contribute in return to maintain limited access and use of technologies, a phenomenon referred to as the \u201cdigital vicious cycle.\u201d<\/p>\r\n\r\n<div class=\"textbox textbox--exercises\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\"><span class=\"import-sbhn\">Activity 5.3<\/span><\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n<p class=\"import-sbaft\">This section touched briefly on some of the more obvious consequences of the digital divide, especially for those populations that don\u2019t have access to digital tools, literacy skills, and social communities. See if you can come up with other consequences\u2014for individual populations as well as society as a whole. Some of the ongoing effects might be fairly obvious and significant, while others might be more subtle.<\/p>\r\n\r\n<\/div>\r\n<\/div>\r\n<h1 class=\"import-ah\">Critical Literacy in Action<\/h1>\r\n<p class=\"import-paft\">Social inequality is a complex and pervasive problem, and there aren\u2019t any simple solutions. Nevertheless, there are things we can do to help close the digital divide, especially if we make a conscious effort to pay attention to the disadvantages that other people face and practice an attitude of inclusion. For one thing, we can support programs and government policies that are working toward digital equality and oppose decisions that would increase the gap. For instance, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId437\" href=\"https:\/\/www.wired.com\/story\/guide-net-neutrality\/\"><span class=\"import-url\">net neutrality<\/span><\/a><\/span> is a common term relating to the equal access of users and businesses to high-speed internet capabilities (Finley). It\u2019s the principle that internet providers should not be able to discriminate against some types of content (by blocking or slowing down internet speeds) in favor of others (that load much faster), which in turn reduces the access of some people and\/or businesses to have their message heard.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Ultimately, without net neutrality, providers can prioritize some information\u2014and also some types of people\u2014over others based on people\u2019s ability to pay more money. According to Finley, \u201cThe fear is that, over time, companies and organizations that either can\u2019t afford priority treatment, or simply aren\u2019t offered access to it, will fall by the wayside.\u201d Unfortunately, many of the net neutrality laws that had been in place during the Bush and Obama administrations were overturned in 2017, which has opened the door for providers to take advantage of fewer restrictions and more financial incentives.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">You can also support government programs and projects that are geared toward closing the divide. For instance, part of Biden\u2019s <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId438\" href=\"https:\/\/www.whitehouse.gov\/briefing-room\/statements-releases\/2021\/03\/31\/fact-sheet-the-american-jobs-plan\/\"><span class=\"import-url\">American Jobs Plan<\/span><\/a><\/span> is to \u201crevitalize America\u2019s digital infrastructure,\u201d which would include 100% broadband coverage so that \u201cunserved and underserved areas\u201d gain access to internet services, greater competition among a greater number of large and small providers, and reduced internet prices (The White House). However, as Chakravorti of the <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId439\" href=\"https:\/\/hbr.org\/2021\/07\/how-to-close-the-digital-divide-in-the-u-s\"><span class=\"import-url\">Harvard Business Review<\/span><\/a><\/span> points out, \u201cInfrastructure alone does not necessarily translate into adoption and beneficial use. Local and national institutions, affordability and access, and the digital proficiency of users, all play significant roles\u2014and there are wide variations across the United States along each of these.\u201d In addition to the infrastructure that makes it possible for underserved populations to access the internet, Chakravorti points out the need to increase \u201cinclusivity\u201d (so that broadband is affordable and increases the likelihood that people will be able to <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">adopt<\/em><\/span> internet technologies), \u201cinstitutions\u201d (to promote government policies and best practices that prioritize public access), and \u201cdigital proficiency\u201d (to help people learn how to effectively navigate digital technologies to send and receive information).<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">According to the <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId440\" href=\"https:\/\/www.ncbroadband.gov\/digital-divide\/closing-digital-divide\"><span class=\"import-url\">North Carolina Department of Information Technology<\/span><\/a><\/span> (NCDIT), adoption is really key. Yes, it\u2019s important to expand the infrastructure to make broadband services available and affordable, and it\u2019s helpful to subsidize the cost of emerging technologies so that everyone can use and benefit from them, but availability doesn\u2019t matter if people don\u2019t adopt the technology, either because they don\u2019t have the skills to effectively engage with it or because they don\u2019t believe that it\u2019s beneficial. As the NCDIT page explains, there are grants and other programs available to not only provide resources to underserved communities but also supply the training needed to help them successfully utilize those resources.<\/p>\r\n\r\n<h2 class=\"import-bh\">DEI Framework<\/h2>\r\n<p class=\"import-paft\">While there are some political agendas and grant programs that might seem pretty far removed from your everyday sphere of influence, there are also more direct, individual practices you can adopt to create an online environment where everyone feels welcome. The whole point of understanding your own privilege in certain circumstances is to better identify moments where other people are marginalized in some way and to utilize your own influence to help rectify those issues. While the DEI framework is most often used by businesses trying to cultivate a more just and welcoming environment, it is also a great way to begin thinking about your digital practices so that you can have a positive effect on the communities you\u2019re a part of.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\"><span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId441\" href=\"https:\/\/dei.extension.org\/\"><span class=\"import-url\">DEI stands for diversity, equity, and inclusion<\/span><\/a><\/span> (Extension Committee on Organization &amp; Policy). According to the Society for Human Resource Management (SHRM), \u201cThe diversity, equity and inclusion (DE&amp;I) function deals with the qualities, experiences and work styles that make individuals unique (e.g., age, race, religion, disabilities, ethnicity) as well as how organizations can leverage those qualities in support of business objectives.\u201d In other words, being inclusive of different identities and perspectives is not only ethical but it promotes business success. In fact, a <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId442\" href=\"https:\/\/www.globenewswire.com\/news-release\/2022\/08\/09\/2494604\/0\/en\/Diversity-and-Inclusion-D-I-Global-Market-Report-2022-Diverse-Companies-Earn-2-5-Times-Higher-Cash-Flow-Per-Employee-and-Inclusive-Teams-Are-More-Productive-by-Over-35.html\"><span class=\"import-url\">2022 study found<\/span><\/a><\/span> that companies with a diverse workforce earn 2.5 times more revenue per employee, and inclusive teams are 35% more productive (Research and Markets). Let\u2019s look at each word in the acronym and consider how it might influence your online activities:<\/p>\r\n\r\n<ul>\r\n \t<li class=\"import-blf\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Diversity.<\/strong><\/span> In this case, diversity refers to differences in race, gender, location, socioeconomic status, age, religion, (dis)ability\u2014anything related to a person\u2019s social location that has a natural influence on the way that they experience and perceive the world. People and organizations that work to foster diversity are intentional about cultivating a diverse community because they see the inherent value in having different types of people and perspectives. It enriches the overall community, as people share their own ideas and experiences and are likewise challenged to consider viewpoints that are different from their own. What this means for your online activities is that you too would be intentional about openly and respectfully engaging with diverse people to better understand their experiences and ways of thinking. It doesn\u2019t mean you have to agree with other people all of the time, but it does mean that you should try to listen and to see where they are coming from. In addition to engaging with different people on various social media platforms, you\u2019d also make an effort to diversify the places where you go to get your news and entertainment, all of which would make you more sensitive to the experiences and concerns of people who are different from you.<\/li>\r\n \t<li class=\"import-bl\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Equity.<\/strong><\/span> This term refers to practices that value and prioritize social justice so that all people have equal opportunities. To be a proponent of equity means that you have a deeper understanding of the inequalities that persist in our society and the tangible effects that they have on people\u2019s lives. You not only recognize that these inequalities exist, but you advocate for marginalized groups in an effort to challenge discriminatory practices and mindsets and evenly distribute resources and opportunities. It means that as you engage with different groups of people online, you\u2019d be aware of overt discriminatory practices as well as microaggressions that make people feel excluded or uncomfortable. At the very least, you\u2019d stop engaging with groups and\/or individuals who exhibit these negative attitudes. You might even feel compelled to address discriminatory behaviors in order to (hopefully) develop other people\u2019s sense of awareness and sensitivity.<\/li>\r\n \t<li class=\"import-bll\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Inclusion.<\/strong><\/span> Whereas equity is about addressing social injustice, inclusion is about making people who are typically marginalized feel welcome, like they are <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">wanted<\/em><\/span> and <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">valued<\/em><\/span>. In fact, the word \u201ctolerance\u201d has in some ways developed a negative connotation because it doesn\u2019t imply that someone is truly wanted. To feel like someone is simply tolerating you would probably not make you feel particularly welcome. You\u2019d feel like you are a nuisance. You\u2019d still feel marginalized. Inclusion is about going out of your way to make people feel comfortable and included in the group. You\u2019d invite other people to share their perspectives and participate in the conversation. You\u2019d affirm their sense of belonging and the benefit\/insight that they bring to the group.<\/li>\r\n<\/ul>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Utilizing this DEI framework won\u2019t help with the larger problem of the digital divide, but it does help with one kind of access. As mentioned at the beginning of this chapter, there are different kinds of access, including not only access to the technology or the skills necessary to use that technology but also access to groups online where people feel that they are respected and that their voices are heard. If more people enacted a DEI mentality as they engaged with different groups of people in digital spaces, there would be fewer \u201cprivileged\u201d spaces where some people feel ignored or unwelcome.<\/p>\r\n\r\n<h2 class=\"import-bh\">Practicing Third Persona<\/h2>\r\n<p class=\"import-paft\">Admittedly, it can be difficult sometimes to step outside of your own perspective to really understand or predict how someone from a marginalized group might be feeling in response to a particular conversation or message. It\u2019s the type of thing that requires intentionality and practice. It also requires a degree of humility because the odds are that as you engage with different types of people, you might unintentionally say something that is offensive or insensitive, and in those moments, the best thing to do is to apologize and learn from the situation by trying to understand it from the other person\u2019s point of view.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Learning also comes from thinking critically about the messages that you encounter as well as the messages that you create in order to identify the effect that they might have on your audience. Here we\u2019re dipping into the rhetorical literacy that is covered more extensively in part two of the textbook, but it\u2019s worth a brief mention here, since thinking critically about your messaging also requires thinking critically about your audience and your underlying purpose. The main concept that is really helpful for identifying insensitive or exclusive messages is called \u201c<span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId443\" href=\"https:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/10510978409368190\"><span class=\"import-url\">third persona<\/span><\/a><\/span>,\u201d a concept that was introduced by Philip Wander in 1984. However, first it might be helpful to refresh your memory about \u201cpoint of view.\u201d You\u2019ve probably learned that a text can be written in first person (with the focus on the speaker\u2014\u201cI\u201d or \u201cme\u201d), second person (with the focus on the audience\u2014\u201cyou\u201d), or in third person (with the focus on <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">other<\/em><\/span> people outside of the group\u2014\u201che,\u201d \u201cshe,\u201d \u201cthey\u201d).<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Wander\u2019s concept of third persona was a response to Edwin Black\u2019s 1970 essay, \u201c<span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId444\" href=\"https:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/00335637009382992?journalCode=rqjs20\"><span class=\"import-url\">The Second Persona<\/span><\/a><\/span>.\u201d In his essay, Black discusses the concept of second persona as the audience that is <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">implied<\/em><\/span> within a message. It isn\u2019t so much about the actual, real-life people who are part of the audience; it\u2019s more about the ideal audience that is invoked in a message, which in turn invites the real audience to adopt a certain identity. Walter Ong discusses a similar concept in his article \u201c<span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId445\" href=\"https:\/\/www.jstor.org\/stable\/461344\"><span class=\"import-url\">The Writer\u2019s Audience <\/span><span class=\"import-url\">I<\/span><span class=\"import-url\">s Always a Fiction<\/span><\/a><\/span>,\u201d in which the writer imagines an ideal audience and crafts their message accordingly. For example, if a student is going to miss class for a doctor\u2019s appointment, they might send a professor an email that looks like this:<\/p>\r\n<p class=\"import-bqs\" style=\"margin-left: 18pt; margin-right: 18pt; text-indent: 0pt;\">Professor X, I\u2019m so sorry to have to miss class, but I have a doctor\u2019s appointment tomorrow that I wasn\u2019t able to reschedule. I know that you take attendance very seriously, as do I, but I\u2019m having some important tests run tomorrow. I\u2019ll be sure to get notes from a friend so I can catch up on what I miss. Thank you for understanding!<\/p>\r\n<p class=\"import-pcon\">In this short email, the student invites the professor to adopt a certain identity as someone who \u201ctakes attendance very seriously\u201d but would also be understanding of the importance of a doctor\u2019s appointment and the tests that are scheduled. The student is also portraying the professor and the class as a serious endeavor, implied by the fact that she is \u201csorry\u201d to miss and that she knows important information will be presented, so she\u2019ll be sure to find out what she missed from a friend. The <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">actual<\/em><\/span> professor\u2014the one behind the computer screen reading the email\u2014may or may not have all of those qualities, but chances are that the professor would read the email and feel somewhat compelled to adopt the identity of a serious yet gracious instructor and respond positively to the student\u2019s message. In other words, second persona is about understanding the ideal target audience and how that audience is portrayed in a particular message. A well-crafted message will invoke an audience with particular interests, qualities, and values that are appealing and therefore increase the likelihood of a positive response.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Whereas second persona is about the ideal target audience (\u201cyou\u201d), Wander\u2019s concept of third persona is about the segment of the audience that is left out\u2014the \u201cother.\u201d He describes it as the part of the audience that is \u201cnegated\u201d or \u201calienated\u201d by a text. He says, \u201cBut just as the discourse may be understood to affirm certain characteristics, it may also be understood to imply other characteristics, roles, actions, or ways of seeing things to be avoided. What is negated through the Second Persona forms the silhouette of a Third Persona\u201d (Wander 209). In other words, just as a message will automatically invoke ideal, good qualities that the audience should possess, it also inherently implies negative qualities that should be avoided. He makes it clear that many texts don\u2019t do this intentionally; they simply take for granted what is \u201cgood\u201d or \u201cnormal,\u201d probably based on the speaker\u2019s own social location and perspectives. Those identities are put in the center of the message, while audiences who don\u2019t fit that criteria are pushed to the fringes. Their lived experiences and perspectives are portrayed in a negative way or ignored altogether. And often the identities that are negated in a text are those same marginalized groups that have historically been \u201cleft out\u201d of all types of conversations, resulting in continuing inequalities: \u201cBeyond its verbal formulation, the Third Persona draws in historical reality, so stark in the twentieth century, of peoples categorized according to race, religion, age, gender, sexual preference, and nationality, and acted upon in ways consistent with their status as non-subjects\u201d (Wander 216).<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Another example might be helpful to really see how the concept of third persona might be applied to a message. Here is an example of a simple assignment prompt for a college-level writing course:<\/p>\r\n<p class=\"import-bqs\" style=\"margin-left: 18pt; margin-right: 18pt; text-indent: 0pt;\">For this assignment, you will write a rhetorical analysis of an online space\u2014ideally someplace where you are fairly active. To begin, you should explore why you are drawn to this site. Does it in some way confirm your own Christian values? American values? You should also consider what you think is the purpose of the site and how the different elements of the site work together to help fulfill that purpose. When you get home this evening, post a brief response on our Canvas forum (around 500 words) discussing your perspective of the website you have chosen.<\/p>\r\n<p class=\"import-pcon\">At first glance, this assignment prompt might seem innocent enough. It\u2019s asking students to do a very common writing assignment\u2014a rhetorical analysis\u2014and to consider their own perspectives of a particular online space. However, a closer look through the lenses of second and third persona reveals a pretty significant problem when it comes to the way that the ideal audience\u2014those conscientious students in the course\u2014are portrayed. It assumes (second persona) several things about the audience:<\/p>\r\n\r\n<ul>\r\n \t<li class=\"import-blf\">That they are \u201cactive\u201d online.<\/li>\r\n \t<li class=\"import-bl\">That they might naturally have \u201cChristian\u201d or \u201cAmerican\u201d values as part of their identity.<\/li>\r\n \t<li class=\"import-bl\">That they automatically have the extra time and the resources when they get home that evening to write a response.<\/li>\r\n \t<li class=\"import-bll\">That they are confident writers and 500 words is a \u201cbrief response\u201d that should be fairly easy.<\/li>\r\n<\/ul>\r\n<p class=\"import-pcon\">This is the ideal, \u201cnormal\u201d audience that is implied in the assignment prompt. Certainly, in many college classes, there are students who would fit this persona and they would likely feel compelled to step into the identity of a confident and thoughtful writer. However, many students don\u2019t. The assignment prompt wasn\u2019t written with the intent to make anyone feel discouraged, frustrated, or alienated, but that would absolutely be the result for some groups of students. The assignment prompt ignores the fact that some students might not be \u201cactive\u201d online for whatever reason. It ignores the fact that students might have different nationalities or religious beliefs. It ignores the fact that many students work in the evenings or have other personal obligations that would prevent them from being able to complete this type of assignment so quickly. It ignores the reality that some students don\u2019t have access to digital technologies or Wi-Fi at home and that for them, completing this assignment would be much more difficult. It also ignores students who struggle to write, who would need a lot more time and direction to put together a 500-word response.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Because of the power dynamics and the nature of some of these assumptions about what it means to be a \u201cnormal\u201d college student, chances are that students who did feel alienated by this message wouldn\u2019t necessarily challenge the professor or even call to attention the difference in their own identities and experiences. Some would probably still do the assignment, but they would have to work a lot harder to find a public-access computer and to spend the couple of hours it might take to complete the assignment. Some might go ahead and write an analysis that centers their own values regarding religion, ethnicity, race, sexuality, and so on, or they might feel pressured to conform to \u201cAmerican\u201d or \u201cChristian\u201d or some other dominant identity because they think they will get a better grade or because they don\u2019t want to draw attention to themselves as different. And then there will be some students who are alienated by this assignment prompt and won\u2019t do it because they don\u2019t have the technological resources or the assumed writing abilities to complete it in one evening. They\u2019ll get a zero for the assignment, and if the course is sprinkled with lots of similar assignments that put them at a disadvantage, they\u2019ll eventually disengage and either withdraw or fail the course.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">This might seem like an extreme example, but the reality is that messages have a great deal of influence over an audience and their responses. For audiences who feel included in and valued by the message, who feel capable of stepping into the ideal persona that is portrayed, they are likely to respond positively to the message and receive the ongoing rewards of acceptance and prosperity, be they social, financial, educational, and so on. The reverse is true for people who aren\u2019t included in the message, who don\u2019t feel valued or capable of stepping into the ideal persona, who feel ignored altogether.<\/p>\r\n<p class=\"import-p\" style=\"text-indent: 36pt;\">As we have studied throughout this chapter, there are tangible disadvantages that come with being excluded from digital spaces. Taking a critical approach to your own digital writing and the messages that you encounter online is an important step toward true equality where everyone has access. Obviously, the point of adopting a DEI framework and analyzing a message\u2014particularly your own\u2014through the lens of third persona is to make necessary revisions to your habits of mind and digital practices that might unintentionally perpetuate others\u2019 marginalized status. In an ideal world, there wouldn\u2019t be \u201cprivileged\u201d spaces; there would instead be a rich, diverse community of ideas and perspectives that benefit everyone involved and continually invite more people to the conversation(s). Critical literacy is at the very heart of making that vision a reality.<\/p>\r\n\r\n<div class=\"textbox textbox--exercises\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\"><span class=\"import-sbhn\">Activity 5.4<\/span><\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n<p class=\"import-sbaft\">Reread the section of this chapter about DEI (diversity, equity, and inclusion). For each concept of this acronym, write a reflection about your own digital practices. What are you already doing in this area? What problems or challenges do you encounter? In which spaces do you feel \u201cincluded\u201d? In which spaces do you feel \u201cexcluded\u201d in some way? What types of things can you do in each category to have a more positive effect?<\/p>\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"textbox textbox--exercises\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\"><span class=\"import-sbhn\">Activity 5.5<\/span><\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n\r\nSelect a handful of texts in which you are in the audience. This might be a diverse selection of text messages \/ emails directly to you or a group that you\u2019re a part of, and it might also include messaging on social media or websites in which the audience is broader. Analyze these messages using second and third persona. Remember that second persona is about the ideal target audience, and third persona is about members of the target audience who are ignored or devalued. What types of qualities (and identities) are implied as positive or normal in the message you selected? What types of identities are overlooked or even devalued?\r\n\r\nNow do the same thing for a handful of texts that you have recently written. Once again, try to select a variety of texts and emails as well as other messages, such as blog posts, social media posts, forum responses, and so on. What do you notice about the assumptions that you make about your audience? What kinds of qualities do you assume that your audience has? What types of people might feel marginalized when they read your message? Are there ways that the text could have been written differently to be more inclusive?\r\n\r\n<\/div>\r\n<\/div>\r\n<div class=\"textbox textbox--examples\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\">Discussion Questions<\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n<ol>\r\n \t<li>What are the different definitions of the word \u201ccritical\u201d? How can they be applied to your own digital writing?<\/li>\r\n \t<li>What are the different types of \u201caccess\u201d that are referred to in the chapter? Can you give a deeper explanation or example for each one?<\/li>\r\n \t<li>What is privilege? What forms of privilege do you have that put you at an advantage over others? What forms of privilege don\u2019t you have?<\/li>\r\n \t<li>The chapter also makes some additional distinctions about the concept of privilege. What are they? Which ones strike you as particularly relevant or important for you and the experiences you\u2019ve had?<\/li>\r\n \t<li>What is the \u201ccoded gaze\u201d? The chapter identified one example of a biased algorithm. Can you think of other examples? What are the ethical consequences of these technologies?<\/li>\r\n \t<li>What is the digital divide? In what ways is the digital divide getting worse? What are the four different factors that influence a person\u2019s ability to participate in the digital realm? Can you think of other factors that might be important or relevant?<\/li>\r\n \t<li>How is the digital divide connected with other forms of privilege? In other words, people who are denied \u201caccess\u201d in some way also experience discrimination and inequalities based on other factors (e.g., race, age, ability, gender). Explain this connection.<\/li>\r\n \t<li>What are some of the more prominent factors that influence a person\u2019s level of digital access?<\/li>\r\n \t<li>How are the advantages and disadvantages of digital access \u201cexponential\u201d? What does this mean? Can you come up with some examples?<\/li>\r\n \t<li>What is the DEI framework? What do the different terms in the acronym stand for? How can this be applied to help remedy inequalities of access? Why do you think that businesses that utilize DEI are more successful?<\/li>\r\n \t<li>Explain the concepts of second and third persona. How can these concepts be used as a lens to critically analyze a text to understand how \u201caccess\u201d is being denied to certain identities?<\/li>\r\n<\/ol>\r\n<\/div>\r\n<\/div>\r\n<div class=\"textbox textbox--key-takeaways\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\">Sources<\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">American Psychological Association. \u201cEthnic and Racial Minorities &amp; Socioeconomic Status.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">APA.org<\/em><\/span>, July 2017, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId446\" href=\"https:\/\/www.apa.org\/pi\/ses\/resources\/publications\/minorities\"><span class=\"import-url\">https:\/\/www.apa.org\/pi\/ses\/resources\/publications\/minorities#:~:text=The%20relationship%20between%20SES%2C%20race,SES%2C%20race%2C%20and%20ethnicity<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">American University. \u201cUnderstanding the Digital Divide in Education.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">American.<\/em><em class=\"import-i\">e<\/em><em class=\"import-i\">du<\/em><\/span>, 15 Dec. 2020, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId447\" href=\"https:\/\/soeonline.american.edu\/blog\/digital-divide-in-education\"><span class=\"import-url\">https:\/\/soeonline.american.edu\/blog\/digital-divide-in-education#:~:text=Students%20from%20marginalized%20communities%20are,is%20for%20more%20privileged%20students<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Beaunoyer, Elisabeth, et al. \u201cCOVID-19 and Digital Inequalities: Reciprocal Impacts and Mitigation Strategies.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Computers in Human Behavior<\/em><\/span>, vol. 111, Oct. 2020, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId448\" href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC7213963\/\"><span class=\"import-url\">https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC7213963\/<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Black, Edwin. \u201cThe Second Persona.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Quarterly Journal of Speech<\/em><\/span>, vol. 56m, no. 2, 1970, 109\u2013119, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId449\" href=\"https:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/00335637009382992?journalCode=rqjs20\"><span class=\"import-url\">https:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/00335637009382992?journalCode=rqjs20<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Boyers, Robert. \u201cThe Term \u2018Privilege\u2019 Has Been Weaponized. It\u2019s Time to Retire It.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">The Guardian<\/em><\/span>, 8 Nov. 2018, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId450\" href=\"https:\/\/www.theguardian.com\/commentisfree\/2019\/nov\/08\/the-term-privilege-has-been-weaponized-its-time-to-retire-it\"><span class=\"import-url\">https:\/\/www.theguardian.com\/commentisfree\/2019\/nov\/08\/the-<\/span><span class=\"import-url\">term-privilege-has-been-weaponized-its-time-to-retire-it<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">B\u00fcchi, Moritz, et al. \u201cHow Social Well-Being is Affected by Digital Inequalities.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">International Journal of Education<\/em><\/span>, vol. 12, 2018, 3686\u20133706,<span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId451\" href=\"https:\/\/papers.ssrn.com\/sol3\/papers.cfm?abstract_id=3871751\"><span class=\"import-url\">https:\/\/papers.ssrn.com\/sol3\/papers.cfm?abstract_id=3871751<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Buolamwini, Joy. \u201cFighting the \u2018Coded Gaze.\u2019\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Ford Foundation<\/em><\/span>, 26 June 2018, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId452\" href=\"https:\/\/www.fordfoundation.org\/news-and-stories\/stories\/fighting-the-coded-gaze\/\"><span class=\"import-url\">https:\/\/www.fordfoundation.org\/news-and-stories\/stories\/fighting-the-coded-gaze\/#:~:text=I%20think%20of%20the%20coded,a%20narrow%20group%20of%20people<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Chakravorti, Bhaskar. \u201cHow to Close the Digital Divide in the U.S.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Harvard Business Review<\/em><\/span>, 20 July 2021, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId453\" href=\"https:\/\/hbr.org\/2021\/07\/how-to-close-the-digital-divide-in-the-u-s\"><span class=\"import-url\">https:\/\/hbr.org\/2021\/07\/how-to-close-the-digital-divide-in-the-u-s<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Cherewka, Alexis. \u201cThe Digital Divide Hits U.S. Immigrant Households Disproportionately During the Covid-19 Pandemic.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Migration Policy Institute<\/em><\/span>, 3 Dec. 2020, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId454\" href=\"https:\/\/www.migrationpolicy.org\/article\/digital-divide-hits-us-immigrant-households-during-covid-19\"><span class=\"import-url\">https:\/\/www.migrationpolicy.org\/article\/digital-divide-hits-us-immigrant-households-during-covid-19<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Council of Europe. \u201cNo Space for Violence against Women and Girls in the Digital World.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">COE.Int<\/em><\/span>, 15 Mar. 2022, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId455\" href=\"https:\/\/www.coe.int\/en\/web\/commissioner\/-\/no-space-for-violence-against-women-and-girls-in-the-digital-world\"><span class=\"import-url\">https:\/\/www.coe.int\/en\/web\/commissioner\/-\/no-space-for-violence-against-women-and-girls-in-the-digital-world<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Courtois, C\u00e9dric, and Peter Verdegem. \u201cWith a Little Help from My Friends: An Analysis of the Role of Social Support in Digital Inequalities.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">New Media &amp; Society<\/em><\/span>, vol. 18, no. 8, 9 July 2016, <ins><a href=\"https:\/\/doi.org\/10.1177\/1461444814562162\"><span class=\"import-Hyperlink\">https:\/\/doi.org\/10.1177\/1461444814562162<\/span><\/a><\/ins><\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Eubanks, Virginia. <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Automating Inequality<\/em><\/span>. New York, St. Martin\u2019s Press, 2017.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Extension Committee on Organization &amp; Policy. \u201cWhat is Diversity, Equity, and Inclusion (DEI)?\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">DEI.Extension.org<\/em><\/span>, n.d., <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId456\" href=\"https:\/\/dei.extension.org\/\"><span class=\"import-url\">https:\/\/dei.extension.org\/<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Finley, Klint. \u201cThe WIRED Guide to Net Neutrality.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Wired.com<\/em><\/span>, 5 May 2020, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId457\" href=\"https:\/\/www.wired.com\/story\/guide-net-neutrality\/\"><span class=\"import-url\">https:\/\/www.wired.com\/story\/guide-net-neutrality\/<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">The Foundation for Critical Thinking. \u201cDefining Critical Thinking.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">CriticalThinking.org<\/em><\/span>, 2019, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId458\" href=\"https:\/\/www.criticalthinking.org\/pages\/defining-critical-thinking\/766\"><span class=\"import-url\">https:\/\/www.criticalthinking.org\/pages\/defining-critical-thinking\/766<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Fox, Pamela. \u201cThe Socioeconomic Digital Divide.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Khan Academy<\/em><\/span>, 2022, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId459\" href=\"https:\/\/www.khanacademy.org\/computing\/computers-and-internet\/xcae6f4a7ff015e7d:the-internet\/xcae6f4a7ff015e7d:the-digital-divide\/a\/the-socioeconomic-digitaldivide\"><span class=\"import-url\">https:\/\/www.khanacademy.org\/computing\/computers-and-internet\/xcae6f4a7ff015e7d:the-internet\/xcae6f4a7ff015e7d:the-digital-divide\/a\/the-socioeconomic-digitaldivide<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Hall, Amanda, K., et al. \u201cThe Digital Health Divide: Evaluating Online Health Information Access and Use Among Older Adults.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Health Education &amp; Behavior<\/em><\/span>, vol. 42, no. 2, 25 Aug. 2014, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId460\" href=\"https:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/1090198114547815?journalCode=hebc\"><span class=\"import-url\">https:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/1090198114547815?journalCode=hebc<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Helsper, Ellen A., and Alexander J. A. Deursen. \u201cDo the Rich Get Digitally Richer?\u201d Quantity and Quality of Support for Digital Engagement. <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Information, Communication &amp; Society<\/em><\/span>, vol. 20, no. 5, 2017, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId461\" href=\"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/1369118X.2016.1203454\"><span class=\"import-url\">https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/1369118X.2016.1203454<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Horrigan, John B. \u201cLifelong Learning and Technology.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Pew Research Center<\/em><\/span>, 22 Mar. 2016, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId462\" href=\"https:\/\/www.pewresearch.org\/internet\/2016\/03\/22\/lifelong-learning-and-technology\/\"><span class=\"import-url\">https:\/\/www.pewresearch.org\/internet\/2016\/03\/22\/lifelong-learning-and-technology\/#:~:text=The%20survey%20clearly%20shows%20that,take%20advantage%20of%20the%20internet<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Human Rights Watch. \u201cYears Don\u2019t Wait for Them: Increased Inequalities in Children\u2019s Right to Education Due to Covid-19 Pandemic.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">HRW.org<\/em><\/span>, 17 May 2021, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId463\" href=\"https:\/\/www.hrw.org\/report\/2021\/05\/17\/years-dont-wait-them\/increased-inequalities-childrens-right-education-due-covid\"><span class=\"import-url\">https:\/\/www.hrw.org\/report\/2021\/05\/17\/years-dont-wait-them\/increased-inequalities-childrens-right-education-due-covid<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">IEEE.org. \u201cSolutions to the Digital Divide: Moving Toward a More Equitable Future.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">IEEE.org<\/em><\/span>, 2023, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId464\" href=\"https:\/\/ctu.ieee.org\/solutions-to-the-digital-divide-moving-toward-a-more-equitable-future\/\"><span class=\"import-url\">https:\/\/ctu.ieee.org\/solutions-to-the-digital-divide-moving-toward-a-more-equitable-future\/#:~:text=The%20digital%20divide%20refers%20to,have%20access%20to%20the%20internet<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Johnson, Allan. <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Privilege, Power, and Difference<\/em><\/span>. Boston, McGraw Hill, 2005.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Khan Academy. \u201cThe Socioeconomic Digital Divide.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Khan Academy<\/em><\/span>, n.d., <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId465\" href=\"https:\/\/www.khanacademy.org\/computing\/computers-and-internet\/xcae6f4a7ff015e7d:the-internet\/xcae6f4a7ff015e7d:the-digital-divide\/a\/the-socioeconomic-digitaldivide\"><span class=\"import-url\">https:\/\/www.khanacademy.org\/computing\/computers-and-internet\/xcae6f4a7ff015e7d:the-internet\/xcae6f4a7ff015e7d:the-digital-divide\/a\/the-socioeconomic-digitaldivide<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Lan Fang, Mei, et al. \u201cExploring Privilege in the Digital Divide: Implications for Theory, Policy, and Practice.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Gerontologist<\/em><\/span>, vol. 59, no. 1, Feb. 2019, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId466\" href=\"https:\/\/doi.org\/10.1093\/geront\/gny037\"><span class=\"import-url\">https:\/\/doi.org\/10.1093\/geront\/gny037<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Li, Cheng. \u201cWorsening Global Divide as the US and China Continue Zero-Sum Competitions.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Brookings<\/em><\/span>, 11 Oct. 2021, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId467\" href=\"https:\/\/www.brookings.edu\/blog\/order-from-chaos\/2021\/10\/11\/worsening-global-digital-divide-as-the-us-and-china-continue-zero-sum-competitions\/\"><span class=\"import-url\">https:\/\/www.brookings.edu\/blog\/order-from-<\/span><span class=\"import-url\">chaos\/2021\/10\/11\/worsening-global-digital-divide-as-the-us-and-china-continue-zero-sum-competitions\/<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">McCrann, John. T. \u201cThe Reparations I Owe: An Exponential Growth Model of Privilege.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">EdWeek.org<\/em><\/span>, 13 July 2016, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId468\" href=\"https:\/\/www.edweek.org\/teaching-learning\/opinion-the-reparations-i-owe-an-exponential-growth-model-of-privilege\/2016\/07\"><span class=\"import-url\">https:\/\/www.edweek.org\/teaching-learning\/opinion-the-reparations-i-owe-an-exponential-growth-model-of-privilege\/2016\/07<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Metz, Cade. \u201cWho Is Making Sure the A.I. Machines Aren\u2019t Racist?\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">The New York Times<\/em><\/span>, 23 June 2023, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId469\" href=\"https:\/\/www.nytimes.com\/2021\/03\/15\/technology\/artificial-intelligence-google-bias.html\"><span class=\"import-url\">https:\/\/www.nytimes.com\/2021\/03\/15\/technology\/artificial-intelligence-google-bias.html#:~:text=Buolamwini%20and%20Ms.,31%20percent%20of%20the%20time<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Nguyen, Sarah Hoan, et al. \u201cHow Do We Make the Virtual World a Better Place? Social Discrimination in Online Gaming, Sense of Community, and Well-Being.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Telematics and Informatics<\/em><\/span>, vol. 66, Jan. 2022, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId470\" href=\"https:\/\/doi.org\/10.1016\/j.tele.2021.101747\"><span class=\"import-url\">https:\/\/doi.org\/10.1016\/j.tele.2021.101747<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">North Carolina Department of Information Technology. \u201cClosing the Digital Divide.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">NCBroadband.gov<\/em><\/span>, n.d., <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId471\" href=\"https:\/\/www.ncbroadband.gov\/digital-divide\/closing-digital-divide\"><span class=\"import-url\">https:\/\/www.ncbroadband.gov\/digital-divide\/closing-digital-divide<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Research and Markets. \u201cDiversity and Inclusion (D&amp;I) Global Market Report 2022.\u2026\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Research and Markets<\/em><\/span>, 9 Aug. 2022, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId472\" href=\"https:\/\/www.globenewswire.com\/news-release\/2022\/08\/09\/2494604\/0\/en\/Diversity-and-Inclusion-D-I-Global-Market-Report-2022-Diverse-Companies-Earn-2-5-Times-Higher-Cash-Flow-Per-Employee-and-Inclusive-Teams-Are-More-Productive-by-Over-35.html\"><span class=\"import-url\">https:\/\/www.globenewswire.com\/news-release\/2022\/08\/09\/2494604\/0\/en\/Diversity-and-Inclusion-D-I-Global-Market-Report-2022-Diverse-Companies-Earn-2-5-Times-Higher-Cash-Flow-Per-Employee-and-Inclusive-Teams-Are-More-Productive-by-Over-35.html<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Scripps College. \u201cSocial Identity Wheel.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">ScrippsCollege.edu<\/em><\/span>, n.d., <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId473\" href=\"http:\/\/www.scrippscollege.edu\/laspa\/wp-content\/uploads\/sites\/38\/Social-Identity-Wheel.pdf\"><span class=\"import-url\">http:\/\/www.scrippscollege.edu\/laspa\/wp-content\/uploads\/sites\/38\/Social-Identity-Wheel.pdf<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Sloss, Morgan. \u201cPeople Are Pointing Out Privileges That Lots of People Don\u2019t Even Recognize, And This is So Important.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Buzzfeed.com<\/em><\/span>, 25 July 2021, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId474\" href=\"https:\/\/www.buzzfeed.com\/morgansloss1\/things-people-dont-realize-are-privileges-reddit\"><span class=\"import-url\">https:\/\/www.buzzfeed.com\/morgansloss1\/things-people-dont-realize-are-privileges-reddit<\/span><\/a><\/span>. 15 Oct. 2022.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Society for Human Resources Management. \u201cIntroduction to the Human Resources Disciplines of Diversity, Equity, and Inclusion.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">SHRM<\/em><\/span>, n.d., <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId475\" href=\"https:\/\/www.shrm.org\/resourcesandtools\/tools-and-samples\/toolkits\/pages\/introdiversity.aspx\"><span class=\"import-url\">https:\/\/www.shrm.org\/resourcesandtools\/tools-and-samples\/toolkits\/pages\/introdiversity.aspx<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Sridhar, Rama. \u201cBridging the Digital Divide is Key to Building Financial Inclusion.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Forbes<\/em><\/span>, 10 Sept. 2021, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId476\" href=\"https:\/\/www.forbes.com\/sites\/forbesbusinessdevelopmentcouncil\/2021\/09\/10\/bridging-the-digital-divide-is-key-to-building-financial-inclusion\/?sh=2c4c395b75ae\"><span class=\"import-url\">https:\/\/www.forbes.com\/sites\/forbesbusinessdevelopmentcouncil\/2021\/09\/10\/bridging-the-digital-divide-is-key-to-building-financial-inclusion\/?sh=2c4c395b75ae<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Townsend, Phela. \u201cDisconnected: How the Digital Divide Harms Workers and What We Can Do about It.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">The Century Foundation<\/em><\/span>, 22 Oct. 2020, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId477\" href=\"https:\/\/tcf.org\/content\/report\/disconnected-digital-divide-harms-workers-can\/?session=1\"><span class=\"import-url\">https:\/\/tcf.org\/content\/report\/disconnected-digital-divide-harms-workers-can\/?session=1<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">University Libraries at Rider University. \u201cPrivilege and Intersectionality.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Rider University<\/em><\/span>, 9 Oct. 2022, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId478\" href=\"https:\/\/guides.rider.edu\/privilege\"><span class=\"import-url\">https:\/\/guides.rider.edu\/privilege<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">University of Washington Bothell. \u201cThe Pandemic Reveals Digital Divide.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">UWB.edu<\/em><\/span>, 1 July 2021, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId479\" href=\"https:\/\/www.uwb.edu\/news\/july-2021\/pandemic-reveals-digital-divide\"><span class=\"import-url\">https:\/\/www.uwb.edu\/news\/july-2021\/pandemic-reveals-digital-divide<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Tynes, Brendesha, M. \u201cOnline Racial Discrimination: A Growing Problem for Adolescents.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">APA.org<\/em><\/span>, Dec. 2015, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId480\" href=\"https:\/\/web.archive.org\/web\/20200724033710\/https:\/\/www.apa.org\/science\/about\/psa\/2015\/12\/online-racial-discrimination\"><span class=\"import-url\">https:\/\/web.archive.org\/web\/20200724033710\/https:\/\/www.apa.org\/science\/about\/psa\/2015\/12\/online-racial-discrimination<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Wander, Philip. \u201cThe Third Persona: An Ideological Turn in Rhetorical Theory.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Central States Speech Journal<\/em><\/span>, vol. 35, no. 4, 1984, 197\u2013216, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId481\" href=\"https:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/10510978409368190\"><span class=\"import-url\">https:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/10510978409368190<\/span><\/a><\/span>.<\/p>\r\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">The White House. \u201cFact Sheet: The American Jobs Plan.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">WhiteHouse.gov<\/em><\/span>, 31 Mar. 2021, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId482\" href=\"https:\/\/www.whitehouse.gov\/briefing-room\/statements-releases\/2021\/03\/31\/fact-sheet-the-american-jobs-plan\/\"><span class=\"import-url\">https:\/\/www.whitehouse.gov\/briefing-room\/statements-releases\/2021\/03\/31\/fact-sheet-the-american-jobs-plan\/<\/span><\/a><\/span>.<\/p>\r\n\r\n<\/div>\r\n<\/div>","rendered":"<p class=\"import-pf\">As we continue our critical investigation of digital technologies and practices, it\u2019s important to consider the many ways that social inequalities are perpetuated in digital spaces.<a id=\"_Hlk150937019\"><\/a> In fact, the word \u201ccritical\u201d has a deeper meaning that goes beyond thinking carefully about a topic from different perspectives. It can also be applied more specifically to the examination of power structures within a particular culture and how systems are often used to reinforce the unequal distribution of benefits among different groups of people. In fact, many issues that you might debate with someone are really about power: Who should have the power to make and enforce decisions? Which perspectives, behaviors, and people should be prioritized? Which ones should be subordinated or ignored?<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">This type of critical analysis requires constant self-awareness and self-discipline to identify flawed thinking, uncover \u201cblindspots\u201d and \u201cself-delusions,\u201d and apply different modes of thinking (e.g., scientific, social, economic, moral) in order to reach a conclusion that will inform personal growth and positive action. It also requires repetition, making you examine the same issue over and over again as you encounter it in different contexts. This is perhaps the most challenging\u2014and important\u2014aspect of critical thinking: adopting a growth mindset that remains open to authentic self-analysis and revision, even (and especially) when it\u2019s an issue in which you struggle to engage with opposing perspectives.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">What does critical thinking have to do with social justice? Everything. Your actions are driven by your values and beliefs\u2014your ways of thinking about the world. We all fall into habits of mind based on personal perspectives and social norms, which guide our daily interactions and routines; more often than not, we\u2019re not fully conscious of where our underlying beliefs came from, how they align (or not) with our core values, and what consequences they have on other people. We might overlook or ignore how our actions perpetuate the status quo in big and subtle ways. In contrast, critical thinkers do the difficult work of asking questions, wrestling with contradictions and complications, and silencing the natural feelings of defensiveness and dismissal that emerge when existing assumptions are challenged. The <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId406\" href=\"https:\/\/www.criticalthinking.org\/pages\/defining-critical-thinking\/766\"><span class=\"import-url\">Foundation for Critical Thinking<\/span><\/a><\/span> describes critical thinkers like this:<\/p>\n<p class=\"import-bqs\" style=\"margin-left: 18pt; margin-right: 18pt; text-indent: 0pt;\">They work diligently to develop the intellectual virtues of intellectual integrity, intellectual humility, intellectual civility, intellectual empathy, intellectual sense of justice and confidence in reason. They realize that no matter how skilled they are as thinkers, they can always improve their reasoning abilities and they will at times fall prey to mistakes in reasoning, human irrationality, prejudices, biases, distortions, uncritically accepted social rules and taboos, self-interest, and vested interest. They strive to improve the world in whatever ways they can and contribute to a more rational, civilized society.<\/p>\n<p class=\"import-pcon\">It\u2019s not about guilt. As we studied in chapter 3, everyone has their own terministic screen that shapes the way that they interpret information. Being a critical thinker means that you examine your perspectives and personal biases and that you try your best to understand other viewpoints and experiences that are vastly different from your own.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">When it comes to digital technology, this means looking beyond the utopian perspective of technology as being always inherently beneficial for everyone. In fact, contrary to what many people believe, digital technology has not leveled the playing field for minority groups. While it is true that the web was originally intended to be a marketplace of ideas where lots of different voices could be heard, the reality is that the internet has reinforced social inequalities based on race, ethnicity, socioeconomic status, education level, age, and so on. Minority groups don\u2019t have equal access to digital technologies, which is particularly true if we consider the different types of access. In his book <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Race, Rhetoric, and Technology: Searching for Higher Ground<\/em><\/span>, Adam Banks identifies five types of access: (1) material access, \u201cequality to the material conditions that drive technology use or nonuse\u201d (41); (2) functional access, having \u201cthe knowledge and skills necessary to use technological tools effectively\u201d (41); (3) experiential access, \u201caccess that makes the tools a relevant part of [the users] lives\u201d (42); (4) critical access, \u201cunderstandings of the benefits and problems of any technology well enough to be able to critique, resist, and avoid them when necessary as well as using them when necessary\u201d (42); and (5) transformative access, \u201cgenuine inclusion in technologies and the networks of power that help determine what they become, but never merely for the sake of inclusion\u201d (45).<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Indeed, minority groups struggle with multiple levels of \u201caccess,\u201d and as our culture becomes more reliant on digital technologies for <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId407\" href=\"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/1369118X.2016.1203454\"><span class=\"import-url\">social<\/span><\/a><\/span> (Helsper and Deursen), <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId408\" href=\"https:\/\/www.hrw.org\/report\/2021\/05\/17\/years-dont-wait-them\/increased-inequalities-childrens-right-education-due-covid\"><span class=\"import-url\">educational<\/span><\/a><\/span> (Human Rights Watch), <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId409\" href=\"https:\/\/tcf.org\/content\/report\/disconnected-digital-divide-harms-workers-can\/?session=1\"><span class=\"import-url\">professional<\/span><\/a><\/span> (Townsend), and <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId410\" href=\"https:\/\/www.forbes.com\/sites\/forbesbusinessdevelopmentcouncil\/2021\/09\/10\/bridging-the-digital-divide-is-key-to-building-financial-inclusion\/?sh=2c4c395b75ae\"><span class=\"import-url\">financial<\/span><\/a><\/span> (Sridhar) activities, the <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId411\" href=\"https:\/\/www.brookings.edu\/blog\/order-from-chaos\/2021\/10\/11\/worsening-global-digital-divide-as-the-us-and-china-continue-zero-sum-competitions\/\"><span class=\"import-url\">digital divide<\/span><\/a><\/span> continues to grow (Li). What\u2019s more, when they are online, minorities continue to experience different forms of <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId412\" href=\"https:\/\/www.sciencedirect.com\/science\/article\/pii\/S0736585321001866?casa_token=hxdRb5GMaLgAAAAA:ZAgKnj5nmeHZ80Zcr4ffYAPLmsoWpXRKWfuY1W1MqN0UFLPeBB7kfFC1KcbX1bNwc8kF4YX1C3Q\"><span class=\"import-url\">discrimination<\/span><\/a><\/span>, such as exclusion, stereotyping, and hate speech intended to belittle and discourage (Nguyen et al.). As you probably know already, hate speech is often more aggressive when done online because people can reach a wider audience; navigate in an echo chamber of other like-minded users who are unlikely to challenge in-group bias; and hide behind keyboards, pseudonyms, and anonymous avatars.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">This chapter takes a critical look at the social inequalities that exist within\u2014and are often made worse because of\u2014digital technologies and online spaces. First, we will define what \u201cprivilege\u201d is and how it functions in different contexts. Then we\u2019ll look at some of the social consequences of inequality and how the status quo is perpetuated in digital spaces, even amid technologies that are intended to promote positive change. Finally, we\u2019ll look at some practical tools you can use to evaluate the digital spaces you visit\/support as well as your own digital messaging so you can act as a positive force in the fight for social justice.<\/p>\n<div class=\"textbox textbox--learning-objectives\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\">Learning Objectives<\/p>\n<\/header>\n<div class=\"textbox__content\">\n<ul>\n<li class=\"import-bxul\">Understand the different types of \u201caccess\u201d that relate to digital technologies.<\/li>\n<li class=\"import-bxul\">Consider the numerous advantages that come with access as well as the ongoing disadvantages for people who don\u2019t have access.<\/li>\n<li class=\"import-bxul\">Have a clear understanding of what \u201cprivilege\u201d means and the tangible effects that it can have for those with and without privilege.<\/li>\n<li class=\"import-bxul\">Understand what the digital divide is and the different factors that relate to a person\u2019s ability to access digital spaces.<\/li>\n<li class=\"import-bxul\">Learn about the different ways that some groups of people are marginalized in online spaces. Consider the ways that this divide relates to other forms of privilege.<\/li>\n<li class=\"import-bxul\">Learn critical literacy tools that will enable you to be more aware of and have a positive influence on discriminatory policies and exclusionary messages.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<h1 class=\"import-ah\">Defining Privilege<\/h1>\n<p class=\"import-paft\">Unfortunately, the word \u201cprivilege\u201d has <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId413\" href=\"https:\/\/www.theguardian.com\/commentisfree\/2019\/nov\/08\/the-term-privilege-has-been-weaponized-its-time-to-retire-it\"><span class=\"import-url\">become politicized<\/span><\/a><\/span> in recent years (Boyers). Some people automatically shut down or become defensive when they hear the word, perhaps because it is sometimes used to invoke guilt or to obfuscate other significant experiences and qualities that make people unique. The point of discussing it here in this chapter is <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">not<\/em><\/span> to reduce people\u2019s rich human experiences and complex characteristics to a single attribute (e.g., gender, skin color, economic status), and it\u2019s certainly not intended to create feelings of guilt or defensiveness. The purpose is to bring awareness to the fact that most people have varying types of privilege depending on their social location. They experience certain benefits that other groups don\u2019t have access to because of lingering discriminatory practices and consequences. It\u2019s helpful for you to consider how privilege (or lack thereof) in certain circumstances has had an effect on your life and the opportunities that you\u2019ve experienced and to consider the consequences of privilege (or lack thereof) for other people who are different from you.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">First, a quick definition is in order. According to a <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId414\" href=\"https:\/\/guides.rider.edu\/privilege\"><span class=\"import-url\">library guide<\/span><\/a><\/span> at Rider University, privilege can be defined as \u201ccertain social advantages, benefits, or degrees of prestige and respect that an individual has by virtue of belonging to certain social identity groups.\u201d The guide goes on to describe privilege that centers around qualities like race, class, religious affiliation, gender, education level, ability, sexuality, and so on. Everyone has a social location comprised of varying identities. To have privilege means that because of one or more of these attributes, you experience rewards and opportunities that other people don\u2019t. In contrast, in some circumstances, you might experience discrimination or unequal access to rewards and opportunities based on one of these social markers.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Let\u2019s look at a simple example: the world is clearly set up for people of average height. They are \u201cprivileged\u201d because they experience automatic benefits based simply on this one physical characteristic. They can easily reach the pedals in their car. They can see over the person in front of them at a movie theater or concert. They can reach items on a top shelf at the grocery store or in their own closet. Their feet touch the ground when they sit in a normal chair. They can ride any roller coaster of their choosing at an amusement park. Socially, they fit more easily into conversations because they are at a similar eye level with other people. These are all things they take for granted because they are in a privileged position. The world is set up for them, and they don\u2019t have to deal with the disadvantages of being short, which makes it easy to overlook. A short person, on the other hand, deals with the hassles every day of being short, which sometimes means they don\u2019t get the opportunity to ride a particular roller coaster or sit comfortably in normal chairs. In other cases, it means they have to work harder than other people to reach the top shelf or operate a vehicle. They are probably well aware of the disadvantages they face every day.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">A similar example happened just a few years ago at an academic conference in which a panel of speakers was positioned to sit in chairs across a platform in an auditorium. A series of tall steps led up to the platform, and one of the speakers who was walking with a cane had a very difficult time getting up the stairs to the platform. The venue was set up for\u2014it was \u201cprivileging\u201d\u2014people who were able-bodied and could easily climb a couple of stairs. No doubt, the people who organized and set up the venue with the platform were also able-bodied. They in no way <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">intended<\/em><\/span> for this woman to feel excluded or inconvenienced in any way. They simply didn\u2019t think about the problems that she would encounter because they didn\u2019t encounter those problems themselves.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">You can probably see where this is going. These are both poignant examples of privilege that give some groups of people\u2014tall or able-bodied people\u2014an advantage over others. Of course, short people can still drive a car just fine with a few accommodations, and once they are able to reach the ingredients they need off the top shelf in the grocery, maybe with the help of a clerk or a step stool, their short stature doesn\u2019t have anything to do with the quality of the meal they might make when they get home. Similarly, the woman at the conference delivered an excellent presentation based on her expertise and years of study. However, in both cases, the short person or the disabled person had to work harder to overcome obstacles in order to participate in the same activities as other people. This is what privilege is, and it can be applied to lots of different circumstances: the poor family who can\u2019t afford childcare for their children, the female employee who is always asked to make food for social events, the Black shopper who gets followed by store security.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">This connects to digital technologies in profound ways. All digital technologies are designed by people with their own biases and blind spots, which in turn influences the way those technologies are designed and the experience that different users have. In the first chapter, we touched briefly on the idea of biased algorithms that serve dominant groups and further marginalize certain populations (Eubanks; Metz). That\u2019s often because the technology is created by people in dominant groups, those who have multiple layers of privilege and aren\u2019t accustomed to examining the world through a different lens. Take, for instance, the experience of <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId415\" href=\"https:\/\/www.fordfoundation.org\/news-and-stories\/stories\/fighting-the-coded-gaze\/\"><span class=\"import-url\">Joy Buolamwini<\/span><\/a><\/span>, who started an organization called the Algorithmic Justice League after realizing that the software she was using to develop a new \u201cfacial analysis technology\u201d was racist. It would only work if she put on a white mask; it wouldn\u2019t recognize her black face. She coined the term \u201ccoded gaze\u201d to refer to \u201cthe priorities, preferences, and prejudices of those who have the power to shape technology\u2014which is quite a narrow group of people\u201d (Buolamwini). In other words, many technologies are designed in ways that further marginalize certain groups and reinforce the status quo.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">To truly understand privilege and its consequences, it\u2019s important to consider a few additional concepts:<\/p>\n<ul>\n<li class=\"import-blf\"><strong>Having privilege doesn\u2019t mean that someone hasn\u2019t worked hard for the things they\u2019ve received<\/strong>. As Allan Johnson explains in his book <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Privilege, Power, and Difference<\/em><\/span>, \u201cThe existence of privilege doesn\u2019t mean I <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">didn\u2019t<\/em><\/span> do a good job or that I don\u2019t deserve credit for it. What it does mean is that I\u2019m <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">also<\/em><\/span> getting something that other people are denied, people who are like me in every respect except for the social categories they belong to\u201d (21\u201322).<\/li>\n<li class=\"import-bl\"><strong>Your social location doesn\u2019t really say anything about you as a person<\/strong>. The color of a person\u2019s skin, their gender, their economic status, and their education are all qualities that people have, but they don\u2019t say anything deeper about a person\u2019s personality, their values and beliefs, their hopes and dreams for the future, and so on.<\/li>\n<li class=\"import-bl\"><strong>Privilege is also not the same as difference, though the two things are related<\/strong>. Again, Johnson helps shed light on the fact that difference, in and of itself, is not a bad thing. People are not naturally afraid of or repelled by difference: \u201cThe trouble is produced by a world organized in ways that encourage people to <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">use<\/em><\/span> difference to include or exclude, reward or punish, credit or discredit, elevate or oppress, value or devalue, leave alone or harass\u201d (16). He goes on to explain how even the categories of difference are socially constructed as a way of creating labels and that these labels are used to \u201creduce people to a single dimension of who they are\u201d for the sake of creating an \u201cother.\u201d<\/li>\n<li class=\"import-bl\"><strong>The benefits of privilege are <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId416\" href=\"https:\/\/www.edweek.org\/teaching-learning\/opinion-the-reparations-i-owe-an-exponential-growth-model-of-privilege\/2016\/07\"><span class=\"import-url\">exponential<\/span><\/a><\/span> (McCrann)<\/strong>. Privilege means having advantages and resources on a daily basis to further your education, to obtain and maintain a career, to access job promotions, to develop a social support system, to take care of your own mental and physical health, and to pursue your interests and life goals. These things have a cumulative effect that puts someone in a greater position to reap more benefits. Something as simple as having the money for a tutor in middle school and high school would help a student learn study skills as well as important concepts that would elevate their GPA and test scores, help them get into more prestigious universities (perhaps with a scholarship), be successful in the academic program of their choosing, and be more likely to get a high-paying job in their given field, which leads to more financial benefits related to credit scores, material possessions, health care, retirement benefits, and so on. Yes, this is a simplified example. The ability to pay a tutor might not be the sole reason for all of this success, but it would be a condition of privilege that would correspond with other advantages, such as parents who are well-educated, a comfortable home that is conducive to personal learning and growth, networking and internship opportunities, or the money to pay for a prestigious college once accepted. It\u2019s a complex network of advantages that facilitates continuing success. And for people who <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">don\u2019t<\/em><\/span> have particular types of privilege, their educational, social, and financial losses are also exponential.<\/li>\n<li class=\"import-bll\"><strong>Privilege is easy to ignore or explain away if you have it<\/strong>. As demonstrated in the examples above, someone who is benefiting from some sort of privilege isn\u2019t likely to realize it. They aren\u2019t actively or intentionally oppressing anyone; they are simply living their lives in systems that are created to put them at the center, which makes it difficult to recognize the disadvantages other people face. If you aren\u2019t convinced, this <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId417\" href=\"https:\/\/www.buzzfeed.com\/morgansloss1\/things-people-dont-realize-are-privileges-reddit\"><span class=\"import-url\">Buzzfeed article<\/span><\/a><\/span> has a long list of privileges that most people in first-world countries take for granted without giving a second thought to the significant personal benefits they provide or the reality that so many people around the world don\u2019t share these same benefits (Sloss).<\/li>\n<\/ul>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">The challenge, of course, is to recognize your own privilege in different ways. The simple fact that you have the ability and the time to sit and read this text\u2014perhaps for a college class\u2014signifies that you have the privilege of furthering your education, of taking the time to nurture your own personal and professional interests, of working toward a degree that will greatly enhance your chances of obtaining a rewarding career and reaping the financial benefits. In these and probably other areas as well, you\u2019ve had some advantages that other people haven\u2019t because of previous and continuing privileges. That doesn\u2019t mean that you shouldn\u2019t work hard or take advantage of opportunities as they arise. It also doesn\u2019t mean that you should feel guilty for your success. What it does mean is that you should pay attention to the way society is organized to benefit certain people, recognize your own privileged circumstances, and do what you can to effect positive change so everyone has equal access to opportunities and personal benefits regardless of differences.<\/p>\n<div class=\"textbox textbox--exercises\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\"><span class=\"import-sbhn\">Activity 5.1<\/span><\/p>\n<\/header>\n<div class=\"textbox__content\">\n<p>Review this <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId418\" href=\"http:\/\/www.scrippscollege.edu\/laspa\/wp-content\/uploads\/sites\/38\/Social-Identity-Wheel.pdf\"><span class=\"import-url\">identity wheel<\/span><\/a><\/span> (Scripps College) or something similar that will help you identify the different aspects of your own social location. Consider the areas in which you have privilege as well as the areas in which you don\u2019t. Can you identify examples of the privileges and\/or disadvantages that you\u2019ve experienced because of these identity markers?<\/p>\n<p>Once you are finished, share your list with someone else, preferably someone who is \u201cdifferent\u201d from you in one of the categories. As they share with you, be attentive to and respectful of their perspectives. See if you can identify privileges or disadvantages in their examples that you hadn\u2019t previously recognized or thought about before.<\/p>\n<\/div>\n<\/div>\n<div class=\"textbox textbox--exercises\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\"><span class=\"import-sbhn\">Activity 5.2<\/span><\/p>\n<\/header>\n<div class=\"textbox__content\">\n<p class=\"import-sbaft\">Privilege is easy to overlook, which is why this <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId419\" href=\"https:\/\/www.buzzfeed.com\/morgansloss1\/things-people-dont-realize-are-privileges-reddit\"><span class=\"import-url\">Buzzfeed article<\/span><\/a><\/span> by Morgan Sloss is useful. It challenges you to think about privileges that you probably haven\u2019t considered before. Review the list in the article itself as well as the user comments at the bottom. What other types of privilege can you think of that are often overlooked? Come up with as many as you can from your own life.<\/p>\n<\/div>\n<\/div>\n<h1 class=\"import-ah\">Marginalized Identities in Online Spaces<\/h1>\n<p class=\"import-paft\">As noted in the introduction of this chapter, \u201caccess\u201d can mean different things\u2014having access to digital technologies, having access to the digital literacy skills necessary to effectively navigate online spaces, and having social access (acceptance) in various online communities. Marginalized groups lack access in at least one, if not all, of these ways. While many people are privileged enough to have automatic access to digital technologies and the personal, educational, professional, and civic advantages that come with them, others are excluded as an ongoing consequence of their oppression. This is called the <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId420\" href=\"https:\/\/ctu.ieee.org\/solutions-to-the-digital-divide-moving-toward-a-more-equitable-future\/\"><span class=\"import-url\">digital divide<\/span><\/a><\/span>, referring to the growing chasm between groups of people who have access and those who do not (IEEE.org).<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Indeed, the digital divide is getting worse. For one thing, as new technologies emerge and integrate into our everyday lives, the list of technologies and applications that marginalized groups can\u2019t access grows. For another thing, access to these technologies is increasingly a way of life for those who have it. This has been particularly true following the <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId421\" href=\"https:\/\/www.uwb.edu\/news\/july-2021\/pandemic-reveals-digital-divide\"><span class=\"import-url\">COVID-19 pandemic<\/span><\/a><\/span>, in which everything\u2014education, professional activities, health care access, and so on\u2014shifted to online spaces and created a large disadvantage for people without internet access (University of Washington Bothell). <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId422\" href=\"https:\/\/academic.oup.com\/gerontologist\/article\/59\/1\/e1\/4994703\"><span class=\"import-url\">Lan Fang et al.<\/span><\/a><\/span> discuss those disadvantages:<\/p>\n<p class=\"import-bqs\" style=\"margin-left: 18pt; margin-right: 18pt; text-indent: 0pt;\">Information and communication technologies (ICTs), products that enable information storage, retrieval, manipulation, transmission, or reception in digital form, can improve access to goods and services; generate and maintain a safe and secure independent living environment; facilitate self-management of age-related challenges; and enable social connectivity and participation.\u2026The inaccessibility of ICTs has resulted in significant inequities in respect to who can access, use, and benefit from these interventions.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">There are interrelated factors that contribute to the digital divide. While it might be easy to simplify the issue into \u201chaves\u201d and \u201chave-nots,\u201d the problem is more complex, centering around the different types of access. <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId423\" href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC7213963\/\"><span class=\"import-url\">Beaunoyer et al.<\/span><\/a><\/span> identify four \u201cproximal factors\u201d that determine a person\u2019s ability to successfully use digital technologies:<\/p>\n<ol>\n<li><strong>Technical means<\/strong>\u2014access to quality digital tools, both hardware and software, as well as internet connection<\/li>\n<li><strong>Autonomy of use<\/strong>\u2014the personal time and space required to freely use the technology<\/li>\n<li><strong>Social support networks<\/strong>\u2014connection with experienced users who can help a person learn various skills<\/li>\n<li><strong>Experience<\/strong>\u2014enough time to become familiar with and to reap the benefits from digital technology<\/li>\n<\/ol>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Importantly, it\u2019s no coincidence that some people have access to digital technologies and the benefits they provide and some people don\u2019t. Digital inequalities mirror, and thus reinforce, existing social inequalities related to race and ethnicity, which are <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId424\" href=\"https:\/\/www.apa.org\/pi\/ses\/resources\/publications\/minorities\"><span class=\"import-url\">inherently linked<\/span><\/a><\/span> to socioeconomic status and educational attainment (American Psychological Association). <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId425\" href=\"https:\/\/academic.oup.com\/gerontologist\/article\/59\/1\/e1\/4994703\"><span class=\"import-url\">Fang et al.<\/span><\/a><\/span> call it a \u201cpattern of privilege,\u201d in which a person\u2019s social location is a determinant of other intertwined factors. Race, education, and income are connected and tend to create further challenges related to health, manual labor, strict gender roles, and so on, which further decrease the chances of someone gaining access to digital technologies. Though \u201caccess\u201d is determined by a complex matrix of factors, there are several that stand out as particularly salient predictors:<\/p>\n<ul>\n<li class=\"import-blf\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Age.<\/strong><\/span> Though the gap is getting smaller as more older adults gain access to digital spaces, there is still a significant number of older adults who aren\u2019t online. <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId426\" href=\"https:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/1090198114547815?journalCode=hebc\"><span class=\"import-url\">Hall et al.<\/span><\/a><\/span> found that many older adults do have access to the devices themselves, but they aren\u2019t comfortable using digital technologies. They don\u2019t have a clear understanding of how the technologies work, and they don\u2019t have confidence that they will be able to learn. This is particularly concerning because so much health information\u2014access to health records and communication with providers\u2014occurs online.<\/li>\n<li class=\"import-bl\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Socioeconomic <\/strong><strong class=\"import-b\">s<\/strong><strong class=\"import-b\">tatus.<\/strong><\/span> Perhaps the most obvious factor is the digital gap between people who have the <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId427\" href=\"https:\/\/www.khanacademy.org\/computing\/computers-and-internet\/xcae6f4a7ff015e7d:the-internet\/xcae6f4a7ff015e7d:the-digital-divide\/a\/the-socioeconomic-digitaldivide\"><span class=\"import-url\">financial means<\/span><\/a><\/span> to buy the latest technologies and internet services and those who don\u2019t (Khan Academy). Some people simply don\u2019t make enough to afford broadband internet or the range of devices that would allow them to be fully integrated into digital spaces. However, this also means that they lack access to resources and opportunities that might improve their financial situation\u2014online degree programs and other educational activities, professional networking, job opportunities that are posted online or that require stable internet access, financial services, and so on. In other words, the divide grows wider as people with lower incomes fall further behind, while people with money are able to leverage digital technologies to acquire more wealth.<\/li>\n<li class=\"import-bl\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Education <\/strong><strong class=\"import-b\">l<\/strong><strong class=\"import-b\">evel.<\/strong><\/span> People with higher levels of education are more likely to consistently and effectively use digital technologies. This article by the <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId428\" href=\"https:\/\/www.pewresearch.org\/internet\/2016\/03\/22\/lifelong-learning-and-technology\/\"><span class=\"import-url\">Pew Research Organization<\/span><\/a><\/span> demonstrates that people with lower levels of education and less income are less likely to use the internet for personal and professional learning activities. Instead, \u201cthe internet is more on the periphery of their learning activities\u201d (Horrigan). This is one instance where \u201caccess\u201d might take a couple different forms\u2014the money to obtain digital devices as well as the literacy skills to effectively navigate online spaces. Once again, lack of access further widens the divide, as people in this group are <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId429\" href=\"https:\/\/soeonline.american.edu\/blog\/digital-divide-in-education\"><span class=\"import-url\">less likely to effectively participate<\/span><\/a><\/span> in school activities that would enhance their education level (American University). As the American University article explains, students without access to quality digital devices are less likely to perform well in online learning activities and are less likely to persist to higher levels of education.<\/li>\n<li class=\"import-bl\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Race.<\/strong><\/span> As discussed above, race is closely connected with socioeconomic status and education level. Nonwhite groups, particularly people who are Black or Hispanic, are more likely to experience poverty, which further deprives them of important resources, like educational opportunities and digital technologies, and as we\u2019ve already seen, the negative consequences are further compounded by ongoing disadvantages and missed opportunities. What\u2019s more, when racial minorities do gain access to online spaces, they are more likely to experience discrimination that excludes them and discourages their participation. In other words, they are denied \u201caccess\u201d to social communities. According to <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId430\" href=\"https:\/\/web.archive.org\/web\/20200724033710\/https:\/\/www.apa.org\/science\/about\/psa\/2015\/12\/online-racial-discrimination\"><span class=\"import-url\">Tynes<\/span><\/a><\/span>, online racial discrimination is a significant problem that affects a growing number of adolescents and includes things like \u201cracial epithets and unfair treatment\u201d based on race and ethnicity. It might also include rude or derogatory images, videos, comments, symbols, or graphic representations. Tynes also includes \u201ccloaked sites\u201d in the list of discriminatory practices, created to \u201cspread misinformation about the history and culture of certain racial\/ethnic groups.\u201d<\/li>\n<li class=\"import-bl\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Gender.<\/strong><\/span> Though there don\u2019t seem to be any indicators that one gender has more access to digital devices or literacy skills than another, women are more likely to experience different <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId431\" href=\"https:\/\/www.coe.int\/en\/web\/commissioner\/-\/no-space-for-violence-against-women-and-girls-in-the-digital-world\"><span class=\"import-url\">forms of abuse online<\/span><\/a><\/span>. This article by the Council of Europe names a few examples: \u201cnon-consensual image or video sharing, intimidation and threats via email or social media platforms, including rape and death threats, online sexual harassment, stalking, including with the use of tracking apps and devices, as well as impersonation, and economic harm via digital means.\u201d The article goes on to explain that women are more likely to be the victim of cyberbullying and sexual exploitation online. What\u2019s more, individuals in the LGBTQ+ community are also more likely to experience online discrimination, exclusion, and harassment.<\/li>\n<li class=\"import-bll\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Immigration status.<\/strong><\/span> <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId432\" href=\"https:\/\/www.migrationpolicy.org\/article\/digital-divide-hits-us-immigrant-households-during-covid-19\"><span class=\"import-url\">Immigrants<\/span><\/a><\/span> are less likely to have access to digital devices or literacy skills (Cherewka). Like other examples we\u2019ve explored, immigration status is closely linked to other predictors, such as socioeconomic status and education level. Also, immigrants in more rural areas are less likely to have broadband services.<\/li>\n<\/ul>\n<figure style=\"width: 621px\" class=\"wp-caption alignnone\"><img src=\"http:\/\/pressbooks.palni.org\/writingfordigitalmedia\/wp-content\/uploads\/sites\/64\/2024\/01\/image16.png\" alt=\"Graphic that identifies the different aspects of power and privilege as well as aspects of identity that are used to marginalize certain groups\" width=\"621\" height=\"621\" \/><figcaption class=\"wp-caption-text\"><a href=\"https:\/\/www.flickr.com\/photos\/sylviaduckworth\/50500299716\">Wheel of Power\/Privilege<\/a>, by sylviaduckworth, on Flickr <a href=\"https:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/\">(CC BY-NC-ND 2.0)<\/a><\/figcaption><\/figure>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">These are just a few of the factors that influence a person\u2019s level of access to digital spaces along with the numerous tangible and intangible benefits that access affords. As indicated in the examples, the negative effects of having little or no digital access are cumulative, including fewer educational and employment opportunities, limited <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId434\" href=\"https:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/1461444814562162?casa_token=MZywDAmM2EUAAAAA%3A64zH7G4zYJDsgQbFLciMjvIyf1lNpiV8DGsM2XAQRRHqTcnQ14QNN-Mpm_vhB-tYXylRulMrCuTC5A&amp;journalCode=nmsa\"><span class=\"import-url\">social support<\/span><\/a><\/span> (Courtois and Verdegem), diminished health literacy and access to <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId435\" href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC7213963\"><span class=\"import-url\">health care<\/span><span class=\"import-url\"> resources<\/span><\/a><\/span> (Beaunoyer et al.), and more struggles with <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId436\" href=\"https:\/\/papers.ssrn.com\/sol3\/papers.cfm?abstract_id=3871751\"><span class=\"import-url\">mental health and social well-being<\/span><\/a><\/span> (B\u00fcchi et al.). Beaunoyer et al. explain:<\/p>\n<p class=\"import-bqf\" style=\"margin-left: 18pt; margin-right: 18pt; text-indent: 0pt;\">As an emerging form of social exclusion, digital exclusion contributes to worsen material and social deprivation. Being digitally excluded has consequences on health determinants such as education, work, and social networks, which impacts contribute in return to maintain limited access and use of technologies, a phenomenon referred to as the \u201cdigital vicious cycle.\u201d<\/p>\n<div class=\"textbox textbox--exercises\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\"><span class=\"import-sbhn\">Activity 5.3<\/span><\/p>\n<\/header>\n<div class=\"textbox__content\">\n<p class=\"import-sbaft\">This section touched briefly on some of the more obvious consequences of the digital divide, especially for those populations that don\u2019t have access to digital tools, literacy skills, and social communities. See if you can come up with other consequences\u2014for individual populations as well as society as a whole. Some of the ongoing effects might be fairly obvious and significant, while others might be more subtle.<\/p>\n<\/div>\n<\/div>\n<h1 class=\"import-ah\">Critical Literacy in Action<\/h1>\n<p class=\"import-paft\">Social inequality is a complex and pervasive problem, and there aren\u2019t any simple solutions. Nevertheless, there are things we can do to help close the digital divide, especially if we make a conscious effort to pay attention to the disadvantages that other people face and practice an attitude of inclusion. For one thing, we can support programs and government policies that are working toward digital equality and oppose decisions that would increase the gap. For instance, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId437\" href=\"https:\/\/www.wired.com\/story\/guide-net-neutrality\/\"><span class=\"import-url\">net neutrality<\/span><\/a><\/span> is a common term relating to the equal access of users and businesses to high-speed internet capabilities (Finley). It\u2019s the principle that internet providers should not be able to discriminate against some types of content (by blocking or slowing down internet speeds) in favor of others (that load much faster), which in turn reduces the access of some people and\/or businesses to have their message heard.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Ultimately, without net neutrality, providers can prioritize some information\u2014and also some types of people\u2014over others based on people\u2019s ability to pay more money. According to Finley, \u201cThe fear is that, over time, companies and organizations that either can\u2019t afford priority treatment, or simply aren\u2019t offered access to it, will fall by the wayside.\u201d Unfortunately, many of the net neutrality laws that had been in place during the Bush and Obama administrations were overturned in 2017, which has opened the door for providers to take advantage of fewer restrictions and more financial incentives.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">You can also support government programs and projects that are geared toward closing the divide. For instance, part of Biden\u2019s <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId438\" href=\"https:\/\/www.whitehouse.gov\/briefing-room\/statements-releases\/2021\/03\/31\/fact-sheet-the-american-jobs-plan\/\"><span class=\"import-url\">American Jobs Plan<\/span><\/a><\/span> is to \u201crevitalize America\u2019s digital infrastructure,\u201d which would include 100% broadband coverage so that \u201cunserved and underserved areas\u201d gain access to internet services, greater competition among a greater number of large and small providers, and reduced internet prices (The White House). However, as Chakravorti of the <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId439\" href=\"https:\/\/hbr.org\/2021\/07\/how-to-close-the-digital-divide-in-the-u-s\"><span class=\"import-url\">Harvard Business Review<\/span><\/a><\/span> points out, \u201cInfrastructure alone does not necessarily translate into adoption and beneficial use. Local and national institutions, affordability and access, and the digital proficiency of users, all play significant roles\u2014and there are wide variations across the United States along each of these.\u201d In addition to the infrastructure that makes it possible for underserved populations to access the internet, Chakravorti points out the need to increase \u201cinclusivity\u201d (so that broadband is affordable and increases the likelihood that people will be able to <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">adopt<\/em><\/span> internet technologies), \u201cinstitutions\u201d (to promote government policies and best practices that prioritize public access), and \u201cdigital proficiency\u201d (to help people learn how to effectively navigate digital technologies to send and receive information).<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">According to the <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId440\" href=\"https:\/\/www.ncbroadband.gov\/digital-divide\/closing-digital-divide\"><span class=\"import-url\">North Carolina Department of Information Technology<\/span><\/a><\/span> (NCDIT), adoption is really key. Yes, it\u2019s important to expand the infrastructure to make broadband services available and affordable, and it\u2019s helpful to subsidize the cost of emerging technologies so that everyone can use and benefit from them, but availability doesn\u2019t matter if people don\u2019t adopt the technology, either because they don\u2019t have the skills to effectively engage with it or because they don\u2019t believe that it\u2019s beneficial. As the NCDIT page explains, there are grants and other programs available to not only provide resources to underserved communities but also supply the training needed to help them successfully utilize those resources.<\/p>\n<h2 class=\"import-bh\">DEI Framework<\/h2>\n<p class=\"import-paft\">While there are some political agendas and grant programs that might seem pretty far removed from your everyday sphere of influence, there are also more direct, individual practices you can adopt to create an online environment where everyone feels welcome. The whole point of understanding your own privilege in certain circumstances is to better identify moments where other people are marginalized in some way and to utilize your own influence to help rectify those issues. While the DEI framework is most often used by businesses trying to cultivate a more just and welcoming environment, it is also a great way to begin thinking about your digital practices so that you can have a positive effect on the communities you\u2019re a part of.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\"><span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId441\" href=\"https:\/\/dei.extension.org\/\"><span class=\"import-url\">DEI stands for diversity, equity, and inclusion<\/span><\/a><\/span> (Extension Committee on Organization &amp; Policy). According to the Society for Human Resource Management (SHRM), \u201cThe diversity, equity and inclusion (DE&amp;I) function deals with the qualities, experiences and work styles that make individuals unique (e.g., age, race, religion, disabilities, ethnicity) as well as how organizations can leverage those qualities in support of business objectives.\u201d In other words, being inclusive of different identities and perspectives is not only ethical but it promotes business success. In fact, a <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId442\" href=\"https:\/\/www.globenewswire.com\/news-release\/2022\/08\/09\/2494604\/0\/en\/Diversity-and-Inclusion-D-I-Global-Market-Report-2022-Diverse-Companies-Earn-2-5-Times-Higher-Cash-Flow-Per-Employee-and-Inclusive-Teams-Are-More-Productive-by-Over-35.html\"><span class=\"import-url\">2022 study found<\/span><\/a><\/span> that companies with a diverse workforce earn 2.5 times more revenue per employee, and inclusive teams are 35% more productive (Research and Markets). Let\u2019s look at each word in the acronym and consider how it might influence your online activities:<\/p>\n<ul>\n<li class=\"import-blf\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Diversity.<\/strong><\/span> In this case, diversity refers to differences in race, gender, location, socioeconomic status, age, religion, (dis)ability\u2014anything related to a person\u2019s social location that has a natural influence on the way that they experience and perceive the world. People and organizations that work to foster diversity are intentional about cultivating a diverse community because they see the inherent value in having different types of people and perspectives. It enriches the overall community, as people share their own ideas and experiences and are likewise challenged to consider viewpoints that are different from their own. What this means for your online activities is that you too would be intentional about openly and respectfully engaging with diverse people to better understand their experiences and ways of thinking. It doesn\u2019t mean you have to agree with other people all of the time, but it does mean that you should try to listen and to see where they are coming from. In addition to engaging with different people on various social media platforms, you\u2019d also make an effort to diversify the places where you go to get your news and entertainment, all of which would make you more sensitive to the experiences and concerns of people who are different from you.<\/li>\n<li class=\"import-bl\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Equity.<\/strong><\/span> This term refers to practices that value and prioritize social justice so that all people have equal opportunities. To be a proponent of equity means that you have a deeper understanding of the inequalities that persist in our society and the tangible effects that they have on people\u2019s lives. You not only recognize that these inequalities exist, but you advocate for marginalized groups in an effort to challenge discriminatory practices and mindsets and evenly distribute resources and opportunities. It means that as you engage with different groups of people online, you\u2019d be aware of overt discriminatory practices as well as microaggressions that make people feel excluded or uncomfortable. At the very least, you\u2019d stop engaging with groups and\/or individuals who exhibit these negative attitudes. You might even feel compelled to address discriminatory behaviors in order to (hopefully) develop other people\u2019s sense of awareness and sensitivity.<\/li>\n<li class=\"import-bll\"><span style=\"border: none windowtext 0pt; padding: 0;\"><strong class=\"import-b\">Inclusion.<\/strong><\/span> Whereas equity is about addressing social injustice, inclusion is about making people who are typically marginalized feel welcome, like they are <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">wanted<\/em><\/span> and <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">valued<\/em><\/span>. In fact, the word \u201ctolerance\u201d has in some ways developed a negative connotation because it doesn\u2019t imply that someone is truly wanted. To feel like someone is simply tolerating you would probably not make you feel particularly welcome. You\u2019d feel like you are a nuisance. You\u2019d still feel marginalized. Inclusion is about going out of your way to make people feel comfortable and included in the group. You\u2019d invite other people to share their perspectives and participate in the conversation. You\u2019d affirm their sense of belonging and the benefit\/insight that they bring to the group.<\/li>\n<\/ul>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Utilizing this DEI framework won\u2019t help with the larger problem of the digital divide, but it does help with one kind of access. As mentioned at the beginning of this chapter, there are different kinds of access, including not only access to the technology or the skills necessary to use that technology but also access to groups online where people feel that they are respected and that their voices are heard. If more people enacted a DEI mentality as they engaged with different groups of people in digital spaces, there would be fewer \u201cprivileged\u201d spaces where some people feel ignored or unwelcome.<\/p>\n<h2 class=\"import-bh\">Practicing Third Persona<\/h2>\n<p class=\"import-paft\">Admittedly, it can be difficult sometimes to step outside of your own perspective to really understand or predict how someone from a marginalized group might be feeling in response to a particular conversation or message. It\u2019s the type of thing that requires intentionality and practice. It also requires a degree of humility because the odds are that as you engage with different types of people, you might unintentionally say something that is offensive or insensitive, and in those moments, the best thing to do is to apologize and learn from the situation by trying to understand it from the other person\u2019s point of view.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Learning also comes from thinking critically about the messages that you encounter as well as the messages that you create in order to identify the effect that they might have on your audience. Here we\u2019re dipping into the rhetorical literacy that is covered more extensively in part two of the textbook, but it\u2019s worth a brief mention here, since thinking critically about your messaging also requires thinking critically about your audience and your underlying purpose. The main concept that is really helpful for identifying insensitive or exclusive messages is called \u201c<span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId443\" href=\"https:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/10510978409368190\"><span class=\"import-url\">third persona<\/span><\/a><\/span>,\u201d a concept that was introduced by Philip Wander in 1984. However, first it might be helpful to refresh your memory about \u201cpoint of view.\u201d You\u2019ve probably learned that a text can be written in first person (with the focus on the speaker\u2014\u201cI\u201d or \u201cme\u201d), second person (with the focus on the audience\u2014\u201cyou\u201d), or in third person (with the focus on <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">other<\/em><\/span> people outside of the group\u2014\u201che,\u201d \u201cshe,\u201d \u201cthey\u201d).<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Wander\u2019s concept of third persona was a response to Edwin Black\u2019s 1970 essay, \u201c<span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId444\" href=\"https:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/00335637009382992?journalCode=rqjs20\"><span class=\"import-url\">The Second Persona<\/span><\/a><\/span>.\u201d In his essay, Black discusses the concept of second persona as the audience that is <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">implied<\/em><\/span> within a message. It isn\u2019t so much about the actual, real-life people who are part of the audience; it\u2019s more about the ideal audience that is invoked in a message, which in turn invites the real audience to adopt a certain identity. Walter Ong discusses a similar concept in his article \u201c<span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId445\" href=\"https:\/\/www.jstor.org\/stable\/461344\"><span class=\"import-url\">The Writer\u2019s Audience <\/span><span class=\"import-url\">I<\/span><span class=\"import-url\">s Always a Fiction<\/span><\/a><\/span>,\u201d in which the writer imagines an ideal audience and crafts their message accordingly. For example, if a student is going to miss class for a doctor\u2019s appointment, they might send a professor an email that looks like this:<\/p>\n<p class=\"import-bqs\" style=\"margin-left: 18pt; margin-right: 18pt; text-indent: 0pt;\">Professor X, I\u2019m so sorry to have to miss class, but I have a doctor\u2019s appointment tomorrow that I wasn\u2019t able to reschedule. I know that you take attendance very seriously, as do I, but I\u2019m having some important tests run tomorrow. I\u2019ll be sure to get notes from a friend so I can catch up on what I miss. Thank you for understanding!<\/p>\n<p class=\"import-pcon\">In this short email, the student invites the professor to adopt a certain identity as someone who \u201ctakes attendance very seriously\u201d but would also be understanding of the importance of a doctor\u2019s appointment and the tests that are scheduled. The student is also portraying the professor and the class as a serious endeavor, implied by the fact that she is \u201csorry\u201d to miss and that she knows important information will be presented, so she\u2019ll be sure to find out what she missed from a friend. The <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">actual<\/em><\/span> professor\u2014the one behind the computer screen reading the email\u2014may or may not have all of those qualities, but chances are that the professor would read the email and feel somewhat compelled to adopt the identity of a serious yet gracious instructor and respond positively to the student\u2019s message. In other words, second persona is about understanding the ideal target audience and how that audience is portrayed in a particular message. A well-crafted message will invoke an audience with particular interests, qualities, and values that are appealing and therefore increase the likelihood of a positive response.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Whereas second persona is about the ideal target audience (\u201cyou\u201d), Wander\u2019s concept of third persona is about the segment of the audience that is left out\u2014the \u201cother.\u201d He describes it as the part of the audience that is \u201cnegated\u201d or \u201calienated\u201d by a text. He says, \u201cBut just as the discourse may be understood to affirm certain characteristics, it may also be understood to imply other characteristics, roles, actions, or ways of seeing things to be avoided. What is negated through the Second Persona forms the silhouette of a Third Persona\u201d (Wander 209). In other words, just as a message will automatically invoke ideal, good qualities that the audience should possess, it also inherently implies negative qualities that should be avoided. He makes it clear that many texts don\u2019t do this intentionally; they simply take for granted what is \u201cgood\u201d or \u201cnormal,\u201d probably based on the speaker\u2019s own social location and perspectives. Those identities are put in the center of the message, while audiences who don\u2019t fit that criteria are pushed to the fringes. Their lived experiences and perspectives are portrayed in a negative way or ignored altogether. And often the identities that are negated in a text are those same marginalized groups that have historically been \u201cleft out\u201d of all types of conversations, resulting in continuing inequalities: \u201cBeyond its verbal formulation, the Third Persona draws in historical reality, so stark in the twentieth century, of peoples categorized according to race, religion, age, gender, sexual preference, and nationality, and acted upon in ways consistent with their status as non-subjects\u201d (Wander 216).<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Another example might be helpful to really see how the concept of third persona might be applied to a message. Here is an example of a simple assignment prompt for a college-level writing course:<\/p>\n<p class=\"import-bqs\" style=\"margin-left: 18pt; margin-right: 18pt; text-indent: 0pt;\">For this assignment, you will write a rhetorical analysis of an online space\u2014ideally someplace where you are fairly active. To begin, you should explore why you are drawn to this site. Does it in some way confirm your own Christian values? American values? You should also consider what you think is the purpose of the site and how the different elements of the site work together to help fulfill that purpose. When you get home this evening, post a brief response on our Canvas forum (around 500 words) discussing your perspective of the website you have chosen.<\/p>\n<p class=\"import-pcon\">At first glance, this assignment prompt might seem innocent enough. It\u2019s asking students to do a very common writing assignment\u2014a rhetorical analysis\u2014and to consider their own perspectives of a particular online space. However, a closer look through the lenses of second and third persona reveals a pretty significant problem when it comes to the way that the ideal audience\u2014those conscientious students in the course\u2014are portrayed. It assumes (second persona) several things about the audience:<\/p>\n<ul>\n<li class=\"import-blf\">That they are \u201cactive\u201d online.<\/li>\n<li class=\"import-bl\">That they might naturally have \u201cChristian\u201d or \u201cAmerican\u201d values as part of their identity.<\/li>\n<li class=\"import-bl\">That they automatically have the extra time and the resources when they get home that evening to write a response.<\/li>\n<li class=\"import-bll\">That they are confident writers and 500 words is a \u201cbrief response\u201d that should be fairly easy.<\/li>\n<\/ul>\n<p class=\"import-pcon\">This is the ideal, \u201cnormal\u201d audience that is implied in the assignment prompt. Certainly, in many college classes, there are students who would fit this persona and they would likely feel compelled to step into the identity of a confident and thoughtful writer. However, many students don\u2019t. The assignment prompt wasn\u2019t written with the intent to make anyone feel discouraged, frustrated, or alienated, but that would absolutely be the result for some groups of students. The assignment prompt ignores the fact that some students might not be \u201cactive\u201d online for whatever reason. It ignores the fact that students might have different nationalities or religious beliefs. It ignores the fact that many students work in the evenings or have other personal obligations that would prevent them from being able to complete this type of assignment so quickly. It ignores the reality that some students don\u2019t have access to digital technologies or Wi-Fi at home and that for them, completing this assignment would be much more difficult. It also ignores students who struggle to write, who would need a lot more time and direction to put together a 500-word response.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">Because of the power dynamics and the nature of some of these assumptions about what it means to be a \u201cnormal\u201d college student, chances are that students who did feel alienated by this message wouldn\u2019t necessarily challenge the professor or even call to attention the difference in their own identities and experiences. Some would probably still do the assignment, but they would have to work a lot harder to find a public-access computer and to spend the couple of hours it might take to complete the assignment. Some might go ahead and write an analysis that centers their own values regarding religion, ethnicity, race, sexuality, and so on, or they might feel pressured to conform to \u201cAmerican\u201d or \u201cChristian\u201d or some other dominant identity because they think they will get a better grade or because they don\u2019t want to draw attention to themselves as different. And then there will be some students who are alienated by this assignment prompt and won\u2019t do it because they don\u2019t have the technological resources or the assumed writing abilities to complete it in one evening. They\u2019ll get a zero for the assignment, and if the course is sprinkled with lots of similar assignments that put them at a disadvantage, they\u2019ll eventually disengage and either withdraw or fail the course.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">This might seem like an extreme example, but the reality is that messages have a great deal of influence over an audience and their responses. For audiences who feel included in and valued by the message, who feel capable of stepping into the ideal persona that is portrayed, they are likely to respond positively to the message and receive the ongoing rewards of acceptance and prosperity, be they social, financial, educational, and so on. The reverse is true for people who aren\u2019t included in the message, who don\u2019t feel valued or capable of stepping into the ideal persona, who feel ignored altogether.<\/p>\n<p class=\"import-p\" style=\"text-indent: 36pt;\">As we have studied throughout this chapter, there are tangible disadvantages that come with being excluded from digital spaces. Taking a critical approach to your own digital writing and the messages that you encounter online is an important step toward true equality where everyone has access. Obviously, the point of adopting a DEI framework and analyzing a message\u2014particularly your own\u2014through the lens of third persona is to make necessary revisions to your habits of mind and digital practices that might unintentionally perpetuate others\u2019 marginalized status. In an ideal world, there wouldn\u2019t be \u201cprivileged\u201d spaces; there would instead be a rich, diverse community of ideas and perspectives that benefit everyone involved and continually invite more people to the conversation(s). Critical literacy is at the very heart of making that vision a reality.<\/p>\n<div class=\"textbox textbox--exercises\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\"><span class=\"import-sbhn\">Activity 5.4<\/span><\/p>\n<\/header>\n<div class=\"textbox__content\">\n<p class=\"import-sbaft\">Reread the section of this chapter about DEI (diversity, equity, and inclusion). For each concept of this acronym, write a reflection about your own digital practices. What are you already doing in this area? What problems or challenges do you encounter? In which spaces do you feel \u201cincluded\u201d? In which spaces do you feel \u201cexcluded\u201d in some way? What types of things can you do in each category to have a more positive effect?<\/p>\n<\/div>\n<\/div>\n<div class=\"textbox textbox--exercises\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\"><span class=\"import-sbhn\">Activity 5.5<\/span><\/p>\n<\/header>\n<div class=\"textbox__content\">\n<p>Select a handful of texts in which you are in the audience. This might be a diverse selection of text messages \/ emails directly to you or a group that you\u2019re a part of, and it might also include messaging on social media or websites in which the audience is broader. Analyze these messages using second and third persona. Remember that second persona is about the ideal target audience, and third persona is about members of the target audience who are ignored or devalued. What types of qualities (and identities) are implied as positive or normal in the message you selected? What types of identities are overlooked or even devalued?<\/p>\n<p>Now do the same thing for a handful of texts that you have recently written. Once again, try to select a variety of texts and emails as well as other messages, such as blog posts, social media posts, forum responses, and so on. What do you notice about the assumptions that you make about your audience? What kinds of qualities do you assume that your audience has? What types of people might feel marginalized when they read your message? Are there ways that the text could have been written differently to be more inclusive?<\/p>\n<\/div>\n<\/div>\n<div class=\"textbox textbox--examples\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\">Discussion Questions<\/p>\n<\/header>\n<div class=\"textbox__content\">\n<ol>\n<li>What are the different definitions of the word \u201ccritical\u201d? How can they be applied to your own digital writing?<\/li>\n<li>What are the different types of \u201caccess\u201d that are referred to in the chapter? Can you give a deeper explanation or example for each one?<\/li>\n<li>What is privilege? What forms of privilege do you have that put you at an advantage over others? What forms of privilege don\u2019t you have?<\/li>\n<li>The chapter also makes some additional distinctions about the concept of privilege. What are they? Which ones strike you as particularly relevant or important for you and the experiences you\u2019ve had?<\/li>\n<li>What is the \u201ccoded gaze\u201d? The chapter identified one example of a biased algorithm. Can you think of other examples? What are the ethical consequences of these technologies?<\/li>\n<li>What is the digital divide? In what ways is the digital divide getting worse? What are the four different factors that influence a person\u2019s ability to participate in the digital realm? Can you think of other factors that might be important or relevant?<\/li>\n<li>How is the digital divide connected with other forms of privilege? In other words, people who are denied \u201caccess\u201d in some way also experience discrimination and inequalities based on other factors (e.g., race, age, ability, gender). Explain this connection.<\/li>\n<li>What are some of the more prominent factors that influence a person\u2019s level of digital access?<\/li>\n<li>How are the advantages and disadvantages of digital access \u201cexponential\u201d? What does this mean? Can you come up with some examples?<\/li>\n<li>What is the DEI framework? What do the different terms in the acronym stand for? How can this be applied to help remedy inequalities of access? Why do you think that businesses that utilize DEI are more successful?<\/li>\n<li>Explain the concepts of second and third persona. How can these concepts be used as a lens to critically analyze a text to understand how \u201caccess\u201d is being denied to certain identities?<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<div class=\"textbox textbox--key-takeaways\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\">Sources<\/p>\n<\/header>\n<div class=\"textbox__content\">\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">American Psychological Association. \u201cEthnic and Racial Minorities &amp; Socioeconomic Status.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">APA.org<\/em><\/span>, July 2017, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId446\" href=\"https:\/\/www.apa.org\/pi\/ses\/resources\/publications\/minorities\"><span class=\"import-url\">https:\/\/www.apa.org\/pi\/ses\/resources\/publications\/minorities#:~:text=The%20relationship%20between%20SES%2C%20race,SES%2C%20race%2C%20and%20ethnicity<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">American University. \u201cUnderstanding the Digital Divide in Education.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">American.<\/em><em class=\"import-i\">e<\/em><em class=\"import-i\">du<\/em><\/span>, 15 Dec. 2020, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId447\" href=\"https:\/\/soeonline.american.edu\/blog\/digital-divide-in-education\"><span class=\"import-url\">https:\/\/soeonline.american.edu\/blog\/digital-divide-in-education#:~:text=Students%20from%20marginalized%20communities%20are,is%20for%20more%20privileged%20students<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Beaunoyer, Elisabeth, et al. \u201cCOVID-19 and Digital Inequalities: Reciprocal Impacts and Mitigation Strategies.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Computers in Human Behavior<\/em><\/span>, vol. 111, Oct. 2020, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId448\" href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC7213963\/\"><span class=\"import-url\">https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC7213963\/<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Black, Edwin. \u201cThe Second Persona.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Quarterly Journal of Speech<\/em><\/span>, vol. 56m, no. 2, 1970, 109\u2013119, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId449\" href=\"https:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/00335637009382992?journalCode=rqjs20\"><span class=\"import-url\">https:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/00335637009382992?journalCode=rqjs20<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Boyers, Robert. \u201cThe Term \u2018Privilege\u2019 Has Been Weaponized. It\u2019s Time to Retire It.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">The Guardian<\/em><\/span>, 8 Nov. 2018, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId450\" href=\"https:\/\/www.theguardian.com\/commentisfree\/2019\/nov\/08\/the-term-privilege-has-been-weaponized-its-time-to-retire-it\"><span class=\"import-url\">https:\/\/www.theguardian.com\/commentisfree\/2019\/nov\/08\/the-<\/span><span class=\"import-url\">term-privilege-has-been-weaponized-its-time-to-retire-it<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">B\u00fcchi, Moritz, et al. \u201cHow Social Well-Being is Affected by Digital Inequalities.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">International Journal of Education<\/em><\/span>, vol. 12, 2018, 3686\u20133706,<span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId451\" href=\"https:\/\/papers.ssrn.com\/sol3\/papers.cfm?abstract_id=3871751\"><span class=\"import-url\">https:\/\/papers.ssrn.com\/sol3\/papers.cfm?abstract_id=3871751<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Buolamwini, Joy. \u201cFighting the \u2018Coded Gaze.\u2019\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Ford Foundation<\/em><\/span>, 26 June 2018, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId452\" href=\"https:\/\/www.fordfoundation.org\/news-and-stories\/stories\/fighting-the-coded-gaze\/\"><span class=\"import-url\">https:\/\/www.fordfoundation.org\/news-and-stories\/stories\/fighting-the-coded-gaze\/#:~:text=I%20think%20of%20the%20coded,a%20narrow%20group%20of%20people<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Chakravorti, Bhaskar. \u201cHow to Close the Digital Divide in the U.S.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Harvard Business Review<\/em><\/span>, 20 July 2021, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId453\" href=\"https:\/\/hbr.org\/2021\/07\/how-to-close-the-digital-divide-in-the-u-s\"><span class=\"import-url\">https:\/\/hbr.org\/2021\/07\/how-to-close-the-digital-divide-in-the-u-s<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Cherewka, Alexis. \u201cThe Digital Divide Hits U.S. Immigrant Households Disproportionately During the Covid-19 Pandemic.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Migration Policy Institute<\/em><\/span>, 3 Dec. 2020, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId454\" href=\"https:\/\/www.migrationpolicy.org\/article\/digital-divide-hits-us-immigrant-households-during-covid-19\"><span class=\"import-url\">https:\/\/www.migrationpolicy.org\/article\/digital-divide-hits-us-immigrant-households-during-covid-19<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Council of Europe. \u201cNo Space for Violence against Women and Girls in the Digital World.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">COE.Int<\/em><\/span>, 15 Mar. 2022, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId455\" href=\"https:\/\/www.coe.int\/en\/web\/commissioner\/-\/no-space-for-violence-against-women-and-girls-in-the-digital-world\"><span class=\"import-url\">https:\/\/www.coe.int\/en\/web\/commissioner\/-\/no-space-for-violence-against-women-and-girls-in-the-digital-world<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Courtois, C\u00e9dric, and Peter Verdegem. \u201cWith a Little Help from My Friends: An Analysis of the Role of Social Support in Digital Inequalities.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">New Media &amp; Society<\/em><\/span>, vol. 18, no. 8, 9 July 2016, <ins><a href=\"https:\/\/doi.org\/10.1177\/1461444814562162\"><span class=\"import-Hyperlink\">https:\/\/doi.org\/10.1177\/1461444814562162<\/span><\/a><\/ins><\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Eubanks, Virginia. <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Automating Inequality<\/em><\/span>. New York, St. Martin\u2019s Press, 2017.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Extension Committee on Organization &amp; Policy. \u201cWhat is Diversity, Equity, and Inclusion (DEI)?\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">DEI.Extension.org<\/em><\/span>, n.d., <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId456\" href=\"https:\/\/dei.extension.org\/\"><span class=\"import-url\">https:\/\/dei.extension.org\/<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Finley, Klint. \u201cThe WIRED Guide to Net Neutrality.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Wired.com<\/em><\/span>, 5 May 2020, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId457\" href=\"https:\/\/www.wired.com\/story\/guide-net-neutrality\/\"><span class=\"import-url\">https:\/\/www.wired.com\/story\/guide-net-neutrality\/<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">The Foundation for Critical Thinking. \u201cDefining Critical Thinking.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">CriticalThinking.org<\/em><\/span>, 2019, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId458\" href=\"https:\/\/www.criticalthinking.org\/pages\/defining-critical-thinking\/766\"><span class=\"import-url\">https:\/\/www.criticalthinking.org\/pages\/defining-critical-thinking\/766<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Fox, Pamela. \u201cThe Socioeconomic Digital Divide.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Khan Academy<\/em><\/span>, 2022, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId459\" href=\"https:\/\/www.khanacademy.org\/computing\/computers-and-internet\/xcae6f4a7ff015e7d:the-internet\/xcae6f4a7ff015e7d:the-digital-divide\/a\/the-socioeconomic-digitaldivide\"><span class=\"import-url\">https:\/\/www.khanacademy.org\/computing\/computers-and-internet\/xcae6f4a7ff015e7d:the-internet\/xcae6f4a7ff015e7d:the-digital-divide\/a\/the-socioeconomic-digitaldivide<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Hall, Amanda, K., et al. \u201cThe Digital Health Divide: Evaluating Online Health Information Access and Use Among Older Adults.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Health Education &amp; Behavior<\/em><\/span>, vol. 42, no. 2, 25 Aug. 2014, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId460\" href=\"https:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/1090198114547815?journalCode=hebc\"><span class=\"import-url\">https:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/1090198114547815?journalCode=hebc<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Helsper, Ellen A., and Alexander J. A. Deursen. \u201cDo the Rich Get Digitally Richer?\u201d Quantity and Quality of Support for Digital Engagement. <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Information, Communication &amp; Society<\/em><\/span>, vol. 20, no. 5, 2017, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId461\" href=\"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/1369118X.2016.1203454\"><span class=\"import-url\">https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/1369118X.2016.1203454<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Horrigan, John B. \u201cLifelong Learning and Technology.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Pew Research Center<\/em><\/span>, 22 Mar. 2016, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId462\" href=\"https:\/\/www.pewresearch.org\/internet\/2016\/03\/22\/lifelong-learning-and-technology\/\"><span class=\"import-url\">https:\/\/www.pewresearch.org\/internet\/2016\/03\/22\/lifelong-learning-and-technology\/#:~:text=The%20survey%20clearly%20shows%20that,take%20advantage%20of%20the%20internet<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Human Rights Watch. \u201cYears Don\u2019t Wait for Them: Increased Inequalities in Children\u2019s Right to Education Due to Covid-19 Pandemic.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">HRW.org<\/em><\/span>, 17 May 2021, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId463\" href=\"https:\/\/www.hrw.org\/report\/2021\/05\/17\/years-dont-wait-them\/increased-inequalities-childrens-right-education-due-covid\"><span class=\"import-url\">https:\/\/www.hrw.org\/report\/2021\/05\/17\/years-dont-wait-them\/increased-inequalities-childrens-right-education-due-covid<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">IEEE.org. \u201cSolutions to the Digital Divide: Moving Toward a More Equitable Future.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">IEEE.org<\/em><\/span>, 2023, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId464\" href=\"https:\/\/ctu.ieee.org\/solutions-to-the-digital-divide-moving-toward-a-more-equitable-future\/\"><span class=\"import-url\">https:\/\/ctu.ieee.org\/solutions-to-the-digital-divide-moving-toward-a-more-equitable-future\/#:~:text=The%20digital%20divide%20refers%20to,have%20access%20to%20the%20internet<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Johnson, Allan. <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Privilege, Power, and Difference<\/em><\/span>. Boston, McGraw Hill, 2005.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Khan Academy. \u201cThe Socioeconomic Digital Divide.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Khan Academy<\/em><\/span>, n.d., <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId465\" href=\"https:\/\/www.khanacademy.org\/computing\/computers-and-internet\/xcae6f4a7ff015e7d:the-internet\/xcae6f4a7ff015e7d:the-digital-divide\/a\/the-socioeconomic-digitaldivide\"><span class=\"import-url\">https:\/\/www.khanacademy.org\/computing\/computers-and-internet\/xcae6f4a7ff015e7d:the-internet\/xcae6f4a7ff015e7d:the-digital-divide\/a\/the-socioeconomic-digitaldivide<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Lan Fang, Mei, et al. \u201cExploring Privilege in the Digital Divide: Implications for Theory, Policy, and Practice.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Gerontologist<\/em><\/span>, vol. 59, no. 1, Feb. 2019, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId466\" href=\"https:\/\/doi.org\/10.1093\/geront\/gny037\"><span class=\"import-url\">https:\/\/doi.org\/10.1093\/geront\/gny037<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Li, Cheng. \u201cWorsening Global Divide as the US and China Continue Zero-Sum Competitions.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Brookings<\/em><\/span>, 11 Oct. 2021, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId467\" href=\"https:\/\/www.brookings.edu\/blog\/order-from-chaos\/2021\/10\/11\/worsening-global-digital-divide-as-the-us-and-china-continue-zero-sum-competitions\/\"><span class=\"import-url\">https:\/\/www.brookings.edu\/blog\/order-from-<\/span><span class=\"import-url\">chaos\/2021\/10\/11\/worsening-global-digital-divide-as-the-us-and-china-continue-zero-sum-competitions\/<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">McCrann, John. T. \u201cThe Reparations I Owe: An Exponential Growth Model of Privilege.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">EdWeek.org<\/em><\/span>, 13 July 2016, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId468\" href=\"https:\/\/www.edweek.org\/teaching-learning\/opinion-the-reparations-i-owe-an-exponential-growth-model-of-privilege\/2016\/07\"><span class=\"import-url\">https:\/\/www.edweek.org\/teaching-learning\/opinion-the-reparations-i-owe-an-exponential-growth-model-of-privilege\/2016\/07<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Metz, Cade. \u201cWho Is Making Sure the A.I. Machines Aren\u2019t Racist?\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">The New York Times<\/em><\/span>, 23 June 2023, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId469\" href=\"https:\/\/www.nytimes.com\/2021\/03\/15\/technology\/artificial-intelligence-google-bias.html\"><span class=\"import-url\">https:\/\/www.nytimes.com\/2021\/03\/15\/technology\/artificial-intelligence-google-bias.html#:~:text=Buolamwini%20and%20Ms.,31%20percent%20of%20the%20time<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Nguyen, Sarah Hoan, et al. \u201cHow Do We Make the Virtual World a Better Place? Social Discrimination in Online Gaming, Sense of Community, and Well-Being.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Telematics and Informatics<\/em><\/span>, vol. 66, Jan. 2022, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId470\" href=\"https:\/\/doi.org\/10.1016\/j.tele.2021.101747\"><span class=\"import-url\">https:\/\/doi.org\/10.1016\/j.tele.2021.101747<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">North Carolina Department of Information Technology. \u201cClosing the Digital Divide.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">NCBroadband.gov<\/em><\/span>, n.d., <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId471\" href=\"https:\/\/www.ncbroadband.gov\/digital-divide\/closing-digital-divide\"><span class=\"import-url\">https:\/\/www.ncbroadband.gov\/digital-divide\/closing-digital-divide<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Research and Markets. \u201cDiversity and Inclusion (D&amp;I) Global Market Report 2022.\u2026\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Research and Markets<\/em><\/span>, 9 Aug. 2022, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId472\" href=\"https:\/\/www.globenewswire.com\/news-release\/2022\/08\/09\/2494604\/0\/en\/Diversity-and-Inclusion-D-I-Global-Market-Report-2022-Diverse-Companies-Earn-2-5-Times-Higher-Cash-Flow-Per-Employee-and-Inclusive-Teams-Are-More-Productive-by-Over-35.html\"><span class=\"import-url\">https:\/\/www.globenewswire.com\/news-release\/2022\/08\/09\/2494604\/0\/en\/Diversity-and-Inclusion-D-I-Global-Market-Report-2022-Diverse-Companies-Earn-2-5-Times-Higher-Cash-Flow-Per-Employee-and-Inclusive-Teams-Are-More-Productive-by-Over-35.html<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Scripps College. \u201cSocial Identity Wheel.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">ScrippsCollege.edu<\/em><\/span>, n.d., <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId473\" href=\"http:\/\/www.scrippscollege.edu\/laspa\/wp-content\/uploads\/sites\/38\/Social-Identity-Wheel.pdf\"><span class=\"import-url\">http:\/\/www.scrippscollege.edu\/laspa\/wp-content\/uploads\/sites\/38\/Social-Identity-Wheel.pdf<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Sloss, Morgan. \u201cPeople Are Pointing Out Privileges That Lots of People Don\u2019t Even Recognize, And This is So Important.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Buzzfeed.com<\/em><\/span>, 25 July 2021, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId474\" href=\"https:\/\/www.buzzfeed.com\/morgansloss1\/things-people-dont-realize-are-privileges-reddit\"><span class=\"import-url\">https:\/\/www.buzzfeed.com\/morgansloss1\/things-people-dont-realize-are-privileges-reddit<\/span><\/a><\/span>. 15 Oct. 2022.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Society for Human Resources Management. \u201cIntroduction to the Human Resources Disciplines of Diversity, Equity, and Inclusion.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">SHRM<\/em><\/span>, n.d., <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId475\" href=\"https:\/\/www.shrm.org\/resourcesandtools\/tools-and-samples\/toolkits\/pages\/introdiversity.aspx\"><span class=\"import-url\">https:\/\/www.shrm.org\/resourcesandtools\/tools-and-samples\/toolkits\/pages\/introdiversity.aspx<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Sridhar, Rama. \u201cBridging the Digital Divide is Key to Building Financial Inclusion.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Forbes<\/em><\/span>, 10 Sept. 2021, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId476\" href=\"https:\/\/www.forbes.com\/sites\/forbesbusinessdevelopmentcouncil\/2021\/09\/10\/bridging-the-digital-divide-is-key-to-building-financial-inclusion\/?sh=2c4c395b75ae\"><span class=\"import-url\">https:\/\/www.forbes.com\/sites\/forbesbusinessdevelopmentcouncil\/2021\/09\/10\/bridging-the-digital-divide-is-key-to-building-financial-inclusion\/?sh=2c4c395b75ae<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Townsend, Phela. \u201cDisconnected: How the Digital Divide Harms Workers and What We Can Do about It.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">The Century Foundation<\/em><\/span>, 22 Oct. 2020, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId477\" href=\"https:\/\/tcf.org\/content\/report\/disconnected-digital-divide-harms-workers-can\/?session=1\"><span class=\"import-url\">https:\/\/tcf.org\/content\/report\/disconnected-digital-divide-harms-workers-can\/?session=1<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">University Libraries at Rider University. \u201cPrivilege and Intersectionality.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Rider University<\/em><\/span>, 9 Oct. 2022, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId478\" href=\"https:\/\/guides.rider.edu\/privilege\"><span class=\"import-url\">https:\/\/guides.rider.edu\/privilege<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">University of Washington Bothell. \u201cThe Pandemic Reveals Digital Divide.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">UWB.edu<\/em><\/span>, 1 July 2021, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId479\" href=\"https:\/\/www.uwb.edu\/news\/july-2021\/pandemic-reveals-digital-divide\"><span class=\"import-url\">https:\/\/www.uwb.edu\/news\/july-2021\/pandemic-reveals-digital-divide<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Tynes, Brendesha, M. \u201cOnline Racial Discrimination: A Growing Problem for Adolescents.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">APA.org<\/em><\/span>, Dec. 2015, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId480\" href=\"https:\/\/web.archive.org\/web\/20200724033710\/https:\/\/www.apa.org\/science\/about\/psa\/2015\/12\/online-racial-discrimination\"><span class=\"import-url\">https:\/\/web.archive.org\/web\/20200724033710\/https:\/\/www.apa.org\/science\/about\/psa\/2015\/12\/online-racial-discrimination<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">Wander, Philip. \u201cThe Third Persona: An Ideological Turn in Rhetorical Theory.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">Central States Speech Journal<\/em><\/span>, vol. 35, no. 4, 1984, 197\u2013216, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId481\" href=\"https:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/10510978409368190\"><span class=\"import-url\">https:\/\/www.tandfonline.com\/doi\/abs\/10.1080\/10510978409368190<\/span><\/a><\/span>.<\/p>\n<p class=\"hanging-indent\" style=\"padding-left: 40px;\">The White House. \u201cFact Sheet: The American Jobs Plan.\u201d <span style=\"border: none windowtext 0pt; padding: 0;\"><em class=\"import-i\">WhiteHouse.gov<\/em><\/span>, 31 Mar. 2021, <span style=\"border: none windowtext 0pt; padding: 0;\"><a class=\"rId482\" href=\"https:\/\/www.whitehouse.gov\/briefing-room\/statements-releases\/2021\/03\/31\/fact-sheet-the-american-jobs-plan\/\"><span class=\"import-url\">https:\/\/www.whitehouse.gov\/briefing-room\/statements-releases\/2021\/03\/31\/fact-sheet-the-american-jobs-plan\/<\/span><\/a><\/span>.<\/p>\n<\/div>\n<\/div>\n","protected":false},"author":3,"menu_order":5,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"part":22,"_links":{"self":[{"href":"https:\/\/pressbooks.palni.org\/writingfordigitalmedia\/wp-json\/pressbooks\/v2\/chapters\/35"}],"collection":[{"href":"https:\/\/pressbooks.palni.org\/writingfordigitalmedia\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/pressbooks.palni.org\/writingfordigitalmedia\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.palni.org\/writingfordigitalmedia\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":15,"href":"https:\/\/pressbooks.palni.org\/writingfordigitalmedia\/wp-json\/pressbooks\/v2\/chapters\/35\/revisions"}],"predecessor-version":[{"id":361,"href":"https:\/\/pressbooks.palni.org\/writingfordigitalmedia\/wp-json\/pressbooks\/v2\/chapters\/35\/revisions\/361"}],"part":[{"href":"https:\/\/pressbooks.palni.org\/writingfordigitalmedia\/wp-json\/pressbooks\/v2\/parts\/22"}],"metadata":[{"href":"https:\/\/pressbooks.palni.org\/writingfordigitalmedia\/wp-json\/pressbooks\/v2\/chapters\/35\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.palni.org\/writingfordigitalmedia\/wp-json\/wp\/v2\/media?parent=35"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/pressbooks.palni.org\/writingfordigitalmedia\/wp-json\/pressbooks\/v2\/chapter-type?post=35"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.palni.org\/writingfordigitalmedia\/wp-json\/wp\/v2\/contributor?post=35"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.palni.org\/writingfordigitalmedia\/wp-json\/wp\/v2\/license?post=35"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}